Healthcare Customer Service Representative - HIRING ...

*FULLY IN OFFICE IN PHOENIX, AZ UNTIL TRAINING IS COMPLETE (2 Weeks) - THIS POSITION STARTS OCTOBER 1ST*Healthcare Customer Service & Transportation Coordination Specialist Overview: We are seeking a detail-oriented and customer-focused professional to support transportation coordination and administrative operations. This role involves managing inbound and outbound communications, scheduling non-emergent transportation services, and ensuring a high level of service delivery across all touchpoints. Key Responsibilities: + Customer Interaction & Support + Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate transportation services. + Deliver exceptional customer service to a diverse population, ensuring a positive experience. + Conduct outbound calls to confirm trip details and follow up on inquiries. + Respond to customer inquiries and complaints in a timely, professional manner, documenting interactions appropriately. + Transportation Coordination + Schedule trips using transportation management systems, prioritizing cost-effectiveness and contract compliance. + Maintain daily scheduling support for Eligibility staff. + Track and manage payments for replacement ID cards. + Administrative & Office Management + Accurately enter and maintain customer contact information in relevant software systems. + Manage office supplies and anticipate replenishment needs. + Serve as the primary contact for office equipment vendors, overseeing maintenance and service. + Maintain vendor files and recommend alternative suppliers when appropriate. + Design and maintain electronic filing systems, including document scanning and organization. + Compliance & Confidentiality + Ensure all activities comply with HIPAA regulations and confidentiality standards. + Special Projects & Reception + Provide support for special projects as assigned. + Deliver professional reception coverage, maintaining a welcoming and organized front office environment. Qualifications & Skills: + Healthcare Call Center Experience + Strong Medical Terminology + Strong communication and interpersonal skills + High School Diploma + Ability to manage multiple tasks and prioritize effectively + Proficiency in data entry and office software systems + Experience in customer service or transportation coordination preferred + Familiarity with HIPAA compliance standards + Detail-oriented with strong organizational skills Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tempe,AZ. Application Deadline This position is anticipated to close on Oct 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-09-28