Customer Care Representative

Description: JRS Pharma LP offers an exciting Customer Service Representative opportunity at our U.S. corporate office in the Patterson, NY. Our award-winning Customer Service team interfaces directly with customers, logistics, sales, and manufacturing operations. This responsive, efficient, and resourceful team insures product arrives at our customers location complete, accurate and on time. If you have an eye for detail, professional style and a commitment to the healthcare industry, we want you on our team.All potential applicants are encouraged to scroll through and read the complete job description before applying.JRS Pharma is a critical manufacturer of excipient products to the branded and generic drug, over-the-counter, and nutritional supplement industries. We offer a complete portfolio of formulation solutions for the global life science industry supported by Quality manufacturing and strong technical support. At JRS Pharma, we are dedicated to delivering sustainable and reliable products that meet the highest standards of performance and consistency. We prioritize employee safety and professional development, fostering a family culture of care and responsibility. Through strong corporate governance and a commitment to long-term security and stability, we build lasting partnership with our employees, customers, suppliers, and communities.JRS Pharma is division of the JRS Group. Founded in 1878, the JRS Group has over 140 years of history and services numerous industries across all major markets through extensive manufacturing operations, sales offices and R&D centers. Requirements:Job title: Customer Care Representative Work Location: Patterson, NY Division/Department: Customer Care Reports to: Director of Customer Care Full-time ExemptEssential Duties and Responsibilities: The position requires significant interaction with the customers, as well as the sales team, in order to review and address discrepancies in customer specifications and quality agreements. Responsible for: the order processing and customer requirements for given territory(s) (Domestic and International) to ensure on time delivery, product availability, and overall customer satisfaction. This position also serves as the assistant for customer sample requests. Process customer sales orders / sample orders in a timely manner Comply with company SOPs and GMP standards Manage customer requirements Practice inventory management policies FIFO Work with outside warehouses to ensure on time order fulfillment and inventory accuracy. Understanding of delivery terms and logistical planning for international and domestic loads Product knowledge Timely response to customer inquiries Control and organize daily critical situations to ensure quick resolutions Support the Sales Team, VP of Sales & Marketing Manager with forecasting and sales reporting Assist in coordinating the resolution of customer complaints Assist in the collection of overdue payments Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Education and/or Work Experience Requirements: Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office Word, Excel and Outlook) 2 year Associate Degree preferred 1-3 years experience in Customer Service preferred Strong verbal, written, and math skills and an eye for detail Capable of working independently and manage multiple priorities Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to lift and carry up to 25 lbs. Must be able to talk, listen and speak clearly on telephoneCompensation details:60500-60500 Yearly SalaryPI616f2a46cd33-29952-38595279

Created: 2025-09-28