Lead, Epic Analyst (Cadence/Referrals)

Position Summary / Department SummaryIn collaboration with the manager, assigns and prioritizes work within the Epic Cadence and Referral team to meet the needs of the supported operation's end-users and assigned Epic applications. As a senior resource with specialized knowledge of the team's core applications, guides analysts through the design, build/configuration, testing and implementation of the team's core Epic applications and their integration with other supported systems/applications. Mentors team members in their approach to identifying and defining solutions. Assists with training of staff. Serves as a specialist on the team's core Epic applications. Key Responsibilities Works with manager to prioritize daily workload (tickets and projects), assign staff, and adjust as needed Serves as a subject matter expert on core applications Guides analysts through design, configuration, testing, implementation, and maintenance Acts as an escalation point for complex issues Applies Epic expertise and consultative skills to identify business solutions Analyzes technology and operations, recommending new features, vendors, or integrations Researches vendor functionality, assesses integration needs, and recommends customizations Leads multi-month projects from inception to implementation Performs advanced configurations and customizations Implements edits (e.g., security classes), moderately complex logic, or new templates Ensures downstream impacts (billing, admitting, provider access) are addressed Conducts unit, integrated, and specialty testing Manages Epic-eligible vendor integrations and upgrades Coordinates testing for multi-application projects Partners with IT and vendors on non-Epic integrations Coordinates upgrade efforts, assigns release note reviews, communicates milestones, and escalates issues as needed Leads team meetings, maintains cross-team communication, and provides updates to leadership Represents the team in internal and external meetings Reviews schedules, raises performance concerns, and ensures coverage Supports onboarding, training, and mentoring Audits work for quality and provides performance feedback Develops or contributes to online and in-person training materials Assists with process improvements, escalates resource needs, and supports implementation May present at national Epic forums and attend trainings or conferences for certification Qualifications Bachelor's degree required (Associate's +2 years, or HS diploma/GED +4 years may substitute). 8 years Epic application support experience, including complex builds/integrations. At least 4 years Epic build experience with responsibility for complex builds/integrations. Core Competencies Specialized knowledge of multiple core applications (minimum two Epic certifications) Operational expertise in scheduling, patient registration, and billing Skilled in training, guiding, and motivating staff Able to prioritize competing demands effectively Leads by example, influences, and inspires others Highly organized with strong attention to detail Experienced in managing multiple projects, facilitating meetings, and engaging stakeholders Knowledge of process improvement methodologies to drive efficiency Strong analytical and critical thinking skills Skilled in data-driven decision-making and navigating complex systems Effective in conflict resolution, collaboration, and building consensus Customer service-oriented, tactful, and diplomatic Excellent verbal, written, and listening skills Skilled at presenting to diverse audiences and simplifying complex ideas for non-technical stakeholders CertificationsRequired Epic Cadence PreferredEpic ReferralEpic Decision Tree BadgeLean Six Sigma Green Belt certification.

Created: 2025-09-29