Senior Staff Engineer, Storage/Servers

OverviewThis is an exciting opportunity in Celestica’s Hardware Platform Solutions (HPS) to make a positive impact and be part of a rapid business growth in a dynamic environment. This individual contributor reports to the Customer Experience (CX) organization and will be empowered and responsible for troubleshooting and resolving customer technical issues arising for customers' storage and server firmware/software issues. The role is technically hands-on. The successful candidate will be an experienced technical support troubleshooter who has spent extensive time successfully working on and resolving various technical issues, interfacing with customers, and managing escalations on mission-critical networks/operations. One who can be calm while working under pressure, and has strong operational experience to systemically and expediently drive issues/escalations resolutions. The Storage/Server Engineer engages with customers to understand their topology and provides suggestions, answers questions, reviews configurations, and troubleshoots issues. They are also expected to participate in pre-sales activities which include (but not limited to) assist Celestica’s Sales Engineers and Business Development teams. Should be highly experienced in troubleshooting a wide array of BIOS/BMC/SES related firmware issues.Performs tasks such as, but not limited to, the following:Acts as the primary technical contact with the customer or partner. Draws on thorough knowledge of systems architecture and hardware and software knowledge to identify root cause and proposes solutions. Coordinates with the design team to create the solution and ensures the solution resolves customer reported issues. May also work on solutions individually. Manages the relationship with the customers and partners.Knowledge/Skills/CompetenciesHands on hardware or software development experienceIn-depth knowledge of BIOS is mandatory. Good understanding of BMC or SES plus Linux Kernel is highly desirable.Understanding of hardware architecture and concepts related to Storage products such as JBOD/JBOF/EBOF and Server products is required.Working knowledge of programming languages such as C/ C++. Python knowledge is desirable.Ability to evaluate, diagnose and troubleshoot complex field issuesAbility to simultaneously manage several projects and coordinate multiple timelines.Ability to communicate effectively with a wide variety of internal and external teams.Excellent project management, presentation skillsExperience in directly interfacing with customers is mandatoryAbility to travel up to 10%Must have required authorization to live and work in United StatesHybrid work modelExperiencing in writing technical documentation, creating and sharing knowledge articles and delivering knowledge TOIs (transfer of Information)Physical Demands #J-18808-Ljbffr

Created: 2025-09-29