Product Integration Lead, Incident Recovery Operations ...

Product Integration Lead, Incident Recovery Operations (Unit 42) Overview The original job description describes a Unit 42 Product Specialist focused on providing product support, configuration, and deployment assistance as well as driving security transformation for customers during and after security incidents. The role involves observing incident details, identifying technology, policy, and procedural gaps, and developing a cohesive plan to enhance the customer's security posture. The person will work with a range of customer contacts and communicate findings and recommendations clearly, using their Palo Alto Networks product knowledge to aid troubleshooting, configuration, and security improvements. Your Career As a Unit 42 Product Specialist, you will be instrumental in providing product support, configuration, and deployment assistance as well as driving security transformation for our customers in the midst and aftermath of security incidents. Your parallel focus will be to observe the details of each incident, identify technology, policy, and procedural gaps that may have enabled the incident to occur, and develop a cohesive and holistic plan to enhance the customer's security posture. You will work directly with a variety of customer contacts, ranging from technical subject matter experts to executives and members of boards of directors, to clearly communicate findings and recommendations. Your expertise in Palo Alto Networks products and solutions will be crucial as you assist customers through troubleshooting and configuration as well as guiding them through security improvements, ensuring they adopt best practices to prevent future incidents. This role demands both technical acumen and exceptional communication skills, as you analyze the technological infrastructure of complex enterprises and deliver innovative strategies to facilitate a secure and resilient environment for our clients. Your Impact Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure As a trusted advisor, guide Unit 42 customers through implementing standards and best practices to address identified security gaps Partner with the relevant account teams to understand customers' prior investments in PANW offerings and ensure that recommendations for expansion are presented in a thoughtful and cohesive manner Maintain a professional presence and bearing while working with diverse customer contacts, including technical administrators, executives, C-suites, and boards of directors Proactively identify and communicate project status, risks and issues with the client contacts and the Unit 42 incident commander and/or engagement leads Provide after-hours and weekend on-call coverage as needed to support engagement activities Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time Other tasks and duties as needed to support the customer and/or business Qualifications Your Experience Deep understanding of multiple network and endpoint security technologies and solutions (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, and data loss prevention), preferably with respective PANW products where applicable Expertise with deploying, configuring, and troubleshooting one or more PANW solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM, etc.) a plus Engineering and design experience within the following disciplines and topics- Active Directory, including domains, forests, and trust relationships IP networking, including campus switching and interior and exterior routing protocols Large-scale network infrastructure, including effective segmentation strategies Minimum of ten years experience in information technology, systems administration, or network administration, with a minimum of three years experience managing security solutions in enterprise environments Prior experience in consulting or other client-facing roles preferred Ability to remain calm, composed and articulate when dealing with high-pressure situations Excellent written and verbal communication skills, including the ability to distill and convey complex technical concepts, findings, and recommendations to client stakeholders who possess varying levels of subject-matter expertise Bachelor's Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations Additional Information The Team Unit 42 Consulting is Palo Alto Networks' security advisory team. Our vision is to create a more secure digital world by providing the highest quality incident response, risk management, and digital forensic services to clients of all sizes. Our team is composed of recognized experts and incident responders with deep technical expertise and experience in investigations, data breach response, digital forensics, and information security. With a highly successful track record of delivering mission-critical cybersecurity solutions, we are experienced in working quickly to provide an effective incident response, attack readiness, and remediation plans with a focus on providing long-term support to improve our clients' security posture. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183000/YR - $252000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Employment details and references to AI tools that may have assisted in creating this description have been retained as part of the original text and do not alter job content. #J-18808-Ljbffr

Created: 2025-09-29