Principal Customer Success Architect

Build Your Career at InformaticaWe/u2019re looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world/u2019s most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.We/u2019re currently looking for a Principal Solutions Architect with experience in Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (Master Data Management, Data Integration, Data Quality, Cloud and Databases) to join our team of Customer Success Architects (CSA) at Informatica, working closely with Customer Success Management (CSM) team.Job SummaryReporting to our Director, Customer Success Architect, as a Principal Solutions Architect, you will be responsible for providing architecture and design, use case development and solution implementation advice for our customers while working closely with our Customer Success Managers, Professional Services and Product / Engineering teams. In this role you must be able to work and adapt in a fluid, fast-paced environment. Working as the Principal Solutions Architect, you must be technically proficient, patient and passionate about guiding customers through our products / solutions, ability to collaborate with other departments, and the ability to communicate with both technical and business audiences.Technology You/u2019ll Use:MDM, Data Integration, Data Quality, Cloud and DatabasesScripting experience in Windows and UNIXDay-to-day Duties? Here/u2019s What You/u2019ll Be DoingYou would be responsible for providing architecture and design, use case development and solution implementation advice. You would also be interacting closely with our Professional services team and have a seamless handoff for broader services engagements. Partner with Product/Engineering Teams to understand best recommendations to design a solution OR provide valuable feedback to them to better align our product to customer needs. In this role, you/u2019ll serve as a counselor and adviser to customers and a technical coach to co-workers, providing advice and guidance throughout the Post-sales engagement. Since the CSM team is responsible for Product Adoption and Renewal Protection, your role assumes significant importance for Informatica/u2019s success.Respond promptly to customer questions with technical explanations of product features and capabilitiesServe as a technical coach to your colleagues in customer success team.Prepare and deliver differentiated solution presentations or technical proposalsCompose and publish external facing whitepapers, artifacts, case studies, architectural blueprints, blog posts and articles for technical/industry publications.Key EssentialsBachelor/u2019s Degree in Computer Engineering/Technology10+ years of experience with one or more Informatica products in Business 360 journey including Informatica Multi-domain Master Data Management, Hosted MDM, C360, C360 for Salesforce, etc.Experience with Informatica IDMC platform and Cloud MDM would be preferable.What We/u2019d Like to SeeExpert level knowledge on Informatica MDM product suite requiredExperience in a Pre-sales or Post-sales consulting role, preferably in Enterprise software solutions (MDM, Data Integration, Data Quality, Cloud and Databases), ideally using Informatica products.Proven technical knowledge of deployment of both Cloud and on-premise software solutions and architectures (Data Warehousing, Data Integration, Data Virtualization, Business Intelligence, Application Integration and Microservices)Track record of successful managing customers and complex data management needsExperience with Informatica IDMC platform would be preferable.Experience with AWS or Azure or GCP Cloud Ecosystem would be preferable.Expert-level database skills in at least one (Oracle, SQL Server, DB2, Sybase, Teradata)Perks & BenefitsComprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plansFlexible time-off policy and hybrid working practicesEquity opportunities and an employee stock purchase program (ESPP)Comprehensive Mental Health and Employee Assistance Program (EAP) benefitOur DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn/u2019t exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving formatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life. #J-18808-Ljbffr

Created: 2025-09-29