Customer Service Representative

Tential is hiring Customer Service Representatives to join one of the nation's largest Credit Unions. This role begins with on-site training and nesting in Winchester, VA, then transitions to a hybrid schedule.Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.As a Member Service Representative, you'll be the first point of contact for members, handling inbound calls, chats, and emails. You'll provide account support, educate members on products and services, and ensure every interaction builds trust and delivers an excellent customer experience.What You'll DoAnswer inbound calls, chats, and emails in a structured, high-volume contact center.Assist members with general account questions, transactions, and adjustments.Connect members with applications and products to meet financial needs.Educate members on available products and services.Deliver accurate information with empathy, urgency, and professionalism.Document interactions while navigating multiple systems effectively.Contribute to a supportive, team-oriented work environment.What We're Looking ForPassion for customer service and comfort working in a call center.Strong listening, communication, and multitasking skills.Ability to prioritize tasks in a fast-paced tegrity, reliability, and accountability for your dependent worker who thrives in a collaborative team setting.Benefits & Culture$19.50 per hour with overtime opportunities.Long-term contract role with potential for permanent hire.Non-sales position focused on service, not credible company culture with growth opportunities.Recognized on multiple "Best Workplace" lists:Forbes America's Best EmployersNewsweek Top 100 Most Loved WorkplacesFortune's Best Workplaces for WomenFortune's 100 Best Companies to Work ForComputerworld Best Places to Work in ITWhy Apply?This is a career-building opportunity with a company that consistently ranks among the best employers nationwide. If you enjoy solving problems, helping people, and working in a supportive environment, this role offers both stability and growth potential.#LI-KV1#RapidHire#ZR

Created: 2025-09-29