Service Delivery Manager

OverviewAbout Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.The Role We are seeking a Professional Services Service Delivery Manager to lead strategic service delivery initiatives and drive customer success within a defined sales organization. This is a high-impact, customer-facing role responsible for managing service engagements, optimizing delivery practices, and ensuring exceptional customer outcomes.Your responsibilities:Lead the Professional Services engagements for your assigned sales region, aligning with business goals and customer needs.Serve as the primary point of contact for all Professional Services engagements within your territory.Oversee project delivery using a shared resource pool in collaboration with other Service Delivery and Professional Services Managers.Develop and implement best practices to improve service quality, efficiency, and scalability.Design and launch new service offerings that address evolving customer requirements.Partner with Sales to support pre-sales efforts, deployment planning, and customer onboarding.Monitor and manage key performance indicators (“KPI”) to evaluate and improve practice performance.Foster strong relationships with customers to ensure satisfaction, retention, and long-term success.What you bring to the teamProven experience in Professional Services, Service Delivery, or Customer Success leadership roles.Strong project management and engagement oversight skills.Demonstrated ability to drive customer satisfaction and successful solution adoption.Experience working in a matrixed environment with shared resources.Excellent communication, collaboration, and stakeholder management skills.Ability to thrive in a fast-paced, customer-centric environment.Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsLearning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.Flexible work environment: Remote options, hybrid schedules, flexible hours, etc.Annual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunitiesOur Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. If you need accommodation during the application or interview process, please reach out to . How to Apply: Interested? Submit your application here We can’t wait to hear from you!Consistent with Proofpoint values and applicable law, we provide pay transparency information about compensation and equity. Actual offers are based on the candidate’s knowledge, skills, and experience, and may include variable compensation and/or equity. We offer a comprehensive benefits package, including flexible time off, a wellbeing program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.Base Pay Ranges:SF Bay Area, New York City Metro Area: 108,080.00 - 169,840.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: 90,580.00 - 142,340.00 USDAll other cities and states excluding those listed above: 81,130.00 - 127,490.00 USDProofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.Equal Opportunity Proofpoint is an equal opportunity employer. We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. #J-18808-Ljbffr

Created: 2025-09-29