Operations Manager SPEV ICE!

**Additional Information** **Job Number** 25155899 **Job Category** Event Management **Location** Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States, 20745VIEW ON MAP (**Schedule** Full Time **Located Remotely?** N **Position Type** Management **Bonus Eligible:** Y **JOB SUMMARY** Lead and coordinate event installation and dismantling with group representative, show contractor, exhibitors and appropriate operational departments. Serve as the liaison to Exhibit/Show clients, operational departments and property partners and services. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR - Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management or related professional area. **CORE WORK ACTIVITIES** **Managing Meetings and Special Events Operations** - Lead and coordinate event installation and dismantling including reviewing exhibit orders and floor plans, event orders and coordinating labor activities. - Obtain the exhibitor list, exhibitor kit and floor plans. Verify appropriate company forms are provided for vendors. Provide contractor with Exhibit Hall guidelines, insurance specifications and indemnification requirements. - Sell and up-sell additional hotel services to exhibit clients. - Coordinate and distribute floor plans, exhibitor list, utility orders and event planner to appropriate operational departments. Create delivery list for electrical, telecommunications/network and note any exceptions. - Provide support to Convention Services Managers, Banquet managers, Event Managers and Conference Coordinators at show site to ensure the smooth execution of the event. - Coordinate activities between the appointed contractor, show management, exhibitors, labor and show attendees. - Perform pre-event and post-event walk through with contractors to inspect for damage. Bill responsible parties for damages as required. - Provide complete cost information to clients and ensure that all exhibit/show costs are paid prior to show close. Process credit cards and initiate audit files. Obtain Exhibit Hall Manager's approval for AR adjustments, credit memos and refunds as needed. - Control lighting in exhibit hall for move in, show opening, show closing, move out and conservation mode. - Verify that the show floor meets Life Safety code standards as set by the local Fire Marshall. **Managing Profitability** - Assist in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. - Create opportunities to upsell during event planning. - Assist in managing department controllable expenses to achieve or exceed budgeted goals. - Manage merchandise inventory as needed, enhancing merchandise displays to increase sales. **Promoting Exceptional Customer Service** - Create an atmosphere in all event management operations areas that meets or exceeds guest expectations. - Set a positive example for guest relations. - Interact with guests to obtain feedback on product quality and service levels. - Respond to and handle guest problems and complaints. - Empower employees to provide excellent customer service. - Verify employees understand expectations and parameters. - Strive to improve service performance. - Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement. **Managing and Conducting Human Resources Activities** - Interview, select and train employees - Appraise employee's productivity and efficiency for the purpose of recommending promotions or other changes in status - Provide for the safety and security of the employees or the property - Monitor employee attendance and records absences/tardiness. - Help direct supervisors to achieve their own development goals. - Conduct annual performance appraisal with direct reports according to Standard Operating Procedures. The salary range for this position is $59,000 to $77,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.

Created: 2025-09-29