Representative - Customer Service FT

Job DetailsJob LocationOps Center - 2735 Austin Hwy - San Antonio, TXPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$15.57 - $15.57 HourlyTravel PercentageNoneJob ShiftVaries - Days/Nights/Weekends/HolidaysJob CategoryCustomer ServiceDescriptionJoin our Team!Work for GOOD at GoodwillDo you want to make a difference in your community while earning a paycheck?Would you like to help your community and environment every day that you come to work?Looking for a job that provides meaning as well as personal and professional development?Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio.We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs.We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. We strive to maximize the value of each employee's work and each donor's donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. We prefer to promote from within. Your growth and advancement is our priority.Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and moreChange Lives. Make a Difference. Discover Purpose. Apply today at . QualificationsPOSITION SUMMARYCustomer Service Representative (CSR) will respond to and provide timely, professional, accurate, and adequate responses to inbound calls, e-mails, and chats received through an Interactive Voice Response, or automated Call Distribution system.ESSENTIAL DUTIES AND RESPONSIBILITIES Answers large volume of inbound phone calls, e-mails, and chats in fast-paced customer contact center environment, all while working flexible shifts, including nights, weekends, and holidays.Identifies customers' needs and verifies their identity through approved methods. Promotes products and services that benefit the customer over the phone. Maintains a high degree of product knowledge.Resolves problems by clarifying desired information; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Sets appointments, follow-ups, callbacks in support of customer resolution goals.Uses proven customer service techniques to establish and maintain customer relationships.Demonstrates knowledge, skills and abilities to ensure that all key performance indicators listed on individual performance scorecard are met. Properly and accurately updates customer records. Performs other duties and expectations as assigned.REQUIREMENTSMinimum one year of experience in a Customer Service call center environment.Proven professional verbal and written communication skills; ability to meet attendance expectations.High school diploma or GED required.Basic proficiency with MS Office (Word, Outlook and Excel).Must be able to meet the physical requirements of the position.For positions that require driving, must maintain a valid driver's license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.To learn more about Goodwill San Antonio and to view available positions visit: . Equal Opportunity Employer/Veterans/Disabled

Created: 2025-09-29