Enhance Customer Experience as a Healthcare Service ...

Job Title: Customer Service Representative Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. We have more than 500,000 inspired and passionate people speaking over 300 languages. Our global scale and local presence allow us to be a force of good in supporting our communities, clients, and the environment. What We Offer Paid Training and Certification Competitive Wages and Benefits Full Compensation Package (Medical, Dental, Vision, 401k and more) Generous Paid Time Off and Wellness Programs  Our Culture We make people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. You will become a key contributor in making that happen by working collaboratively and engagingly. You will interact with people from all walks of life and have the chance to grow and challenge yourself. Responsibilities Connect with customers via phone/email/chat to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Requirements High School Diploma or equivalent Minimum of 6 months of customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute Comfortable with desktop computer systems and general knowledge of Windows-based systems Customer service and/or sales experience preferred Proven oral & written communication skills in English and Spanish College degree preferred but not required

Created: 2025-09-29