Banking Customer Relationship Ambassador

Job Title: Banking Customer Service Representative As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to work well under pressure. Key Responsibilities: Connect with customers via phone, email, chat, or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications: High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Able to work independently Benefits: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Why Work With Us? We believe in creating a culture of inclusion and diversity, where everyone feels welcome and valued. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. At TP, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.

Created: 2025-09-29