Call Center Representative

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries. Responsibilities ***** Handle inbound calls and email service inquiries on queries such ***** o Process & status of Estimate or Supplement o Payment Status – Rental, Tow & Property Damage o Payment issuance o Analyze Payments – Void and Reissue requests o Status of Estimates, send copy, advise assignment submission instructions o Status on deductible o Status on Rental o Advise status on Total Loss o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience. o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics o Work in a fast pace, structured environment***** $33,000 - $36,000 per year #LI-SS3

Created: 2025-09-30