Remote Customer Service Advocate

***** Customer Service Advocate II***** Columbia, SC 29219 -- ONSITE***** 13+ Weeks (03 Months) CONTRACT TO HIRE rolePay ***** $12.00 - $16.00/hour on W2.Job *****Job *****Customer Service Advocate IIPosition *****MAX PAY *****$16.00/HOUR.CONTRACT TO HIRE.ONSITE POSITION ONLY.MUST BE A LOCAL CANDIDATE.MANAGER WILL CONDUCT ONSITE INTERVIEWS.WORK ***** MONDAY-FRIDAY, 8 ***** PM.~ Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.~ Performs research as needed to resolve inquiries.~60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.~15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.~10% Provides feedback to management regarding customer problems, questions, and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.~10% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.~5% Assist with the training of new employees and cross training of coworkers.Required Skills and *****Required ***** High School Diploma or equivalentRequired Work ***** 1 year of claims processing or customer service experience OR Bachelors Degree in lieu of work experience.Preferred ***** Associate degree.Preferred Work ***** 3 years-of customer service or call center experience.Excellent verbal and written communication skills.Proficient spelling, punctuation, and grammar.Strong human relations and organizational skills.Ability to handle high stress situations. Good judgment.Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.Required Software and ***** Basic computer operating skills.Standard office equipment.Preferred Software and Other ***** Knowledge of word processing, spreadsheet, and database software.Work ***** Typical office environment.Pay Rate & *****This is the pay range that Magnit reasonably expects to pay someone for this position is $12.00/hour - $16.00/hour on W2.***** Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).QUALIFICATION/ LICENSURE :Work Authorization : Green Card, US Citizen, Other valid work visaPreferred years of experience : 2+ YearsTravel Required : No travel requiredShift ***** WORK ***** MONDAY-FRIDAY, 8 ***** PM.

Created: 2025-09-30