Customer Support / Customer Service Representative **...

OverviewOur Aerospace client is looking for Customer Supports Specialists to join their team. This role involves analyzing supplier and customer data related to the ordering and delivery of spare parts, provisioning products, and associated services. Responsibilities include processing returned materials, responding to customer inquiries regarding spare parts requirements, and resolving delivery issues. This positions also entails creating and tracking performance metrics, cultivating strong customer relationships, and developing a deep understanding of the customers culture and business strategies.Review customer purchase orders to assess requirementsProcess and maintain orders via Cardex (ERP) and manage customer portalsCollaborate with warehouse, sales, and quality teams to ensure timely order resolutionPrioritize orders based on required ship dates and assess readiness for processingExpedite and manage high-complexity, urgent ordersResolve customer claims in partnership with Accounting, Quality Assurance, and other departmentsSupport credit and rebill processes, RMA handling, and root cause analysisAssist Account Receivable with cash collectionMaintain pipeline health by tracking part usage and demand across contracts and programCollaborate with customers, sales and planners to ensure alignment3+ years of work experience in Customer Support or Program Management in supply chain~ Experience withSystems Applications and Processing (SAP)/ERP system~ Strong Microsoft Office /Excel- VlookUps and Pivot Tables~ Data analytics experience

Created: 2025-09-30