Customer Service Representative - (Order Processing & ...

Customer Service Representative-(Order Processing & Customer Interaction)High Point, NC, 27260 05+ Months Contract Possibility of Extension or Conversion Pay rate : $25.16/hr.We are seeking a dedicated and proactiveCustomer Service Representative (Order Processing & Customer Interaction)to join our team and ensure the highest standard of customer experience across order processing, complaint resolution, and customer relationship management. You will act as a consultant for customers, supporting order-to-cash processes, and contributing to sales goals for the Americas region. Your efforts will directly impact customer satisfaction, process efficiency, and the reputation of our Customer Service Department as best-in-class.Key Responsibilities Order Processing & Customer Interaction Processcustomer orders accurately and efficiently, ensuring they are entered into the ERP system within 24 hours. Trackandexpediteorders by coordinating with Planners and Logistics. Providetimely price quotations for direct accounts and non-standard pricing requests. Answercustomer queries andresolvecomplaints by offering product knowledge and alternative solutions. Registercustomer complaints,coordinateresolutions, andinitiatecredits or RMAs when applicable. Escalateurgent PMMT (new product setup and color) requests andfollow upto meet deadlines. Collaboration & Problem Solving Supportthe order-to-cash process and collaborate with third-party agencies to resolve collection issues. Raiseissues with delivery and invoice processes with relevant teams. Identifyopportunities to improve customer service processes andrecommendenhancements. Investigateanddetermineroot causes for customer service issues and implement corrective actions. Supporttraining initiatives by offering process improvement suggestions and assisting new team members. Documentation & Reporting Completethe registration, filing, and archiving of customer service-related documents. Runad-hoc reports regarding customer usage and history. Delivertailored information on high-profile accounts as required. Compliance & Safety Adhereto all corporate and site-specific policies, procedures, and HS&E standards. Ensureproper communication and cooperation between customer service and field teams. Decision-Making Authority Prioritizecustomer deliveries when resources are limited. Qualifyandinitiateurgent orders (JETS/Rapid Response). Recommendsolutions for customer needs through product or specification suggestions. Qualifications Education High School diploma or GED – Required Associate’s or Bachelor’s degree – Preferred Experience 4–5 years of experience with SAP – Preferred Knowledge & Skills Ability to read, comprehend, and follow safety instructions. Excellent multi-tasking and prioritization skills. Strong interpersonal skills for effective customer interaction. Proficient in Excel, Word, SAP, and adaptable to new software. Able to use calculators, telephones, keyboards, and office machines daily. Strong communication skills both in person and over the phone. Abilities Work independently with minimal supervision. Quickly adapt to changing priorities and processes. Analyze customer needs and recommend solutions effectively.

Created: 2025-09-30