Virtual Service Coordinator

The Service Contracts Coordinator will play a key support role within the Sales Department, assuming ownership of pricing management, bid coordination, and administrative tasks that support customer engagement and operational efficiency. This individual will work closely with the Sales Manager, inside sales, outside sales, IT, and contracts administration teams to maintain accurate pricing models, manage bid packages, and ensure contract compliance across a diverse customer base. This position requires strong attention to detail, advanced Excel skills, and the ability to coordinate cross-functional inputs under tight deadlines.Rate Sheet *****Maintain and update rate sheets for several hundred customers with varying pricing agreements and renewal timelines (annual, bi-annual, etc.).Use complex Excel functions (INDEX, MATCH, LOOKUPs, etc.) Collaborate with the Sales Manager and customer contacts (purchasing and management) to communicate and negotiate pricing changes, even when pre-authorized by terface with Inside Sales and IT to ensure timely and accurate upload of approved rate sheets into the business system.Review and respond to complex bid packages, often requiring cross-departmental coordination (safety, operations, engineering, etc.).Gather relevant documentation on company safety performance, incident history, and technical capabilities.Maintain a SharePoint repository of all customer pricing agreements, ensuring it is up-to-date and accurately reflects current contractual terms.Administrative & Ancillary *****Assist in maintaining daily time entry records for select customers through their time-tracking portals.Upload and maintain rate information in customer-specific rate portals.Support data entry, tracking logs, and general administrative tasks as needed.Serve as a liaison between Sales, Contracts, IT, and Business Unit Leaders to streamline bid responses and pricing workflows.Provide backup support to Inside Sales and Sales Manager during high-volume periods or critical deadlines.Multi-tasking and the ability to handle and manage interruptions is expected.The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands, and other industry or job-related circumstances arise.Education and/or Work ExperienceThree to five years’ experience in both management and technical positions in machining and assembly operations.Advanced Microsoft Excel proficiency (must understand and apply advanced functions, formulas, and modeling techniques).Strong organizational skills with the ability to manage multiple deadlines and projects fort working with cross-functional teams and directly interfacing with customers.Ability to read and interpret complex documents including contracts, bid packages, and technical forms.Familiarity with SharePoint, CRM (Salesforce), ERP systems (or other business systems) preferred.TravelBetween branch offices and occasional customer sitesPLEASE ***** John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening.

Created: 2025-09-30