Customer Service Representative

*****Customer Service Representative*****Lexington, KY *****$20-25/hr *****3+ months *****This position is eligible for medical, dental, vision, and 401(k). *****Monday–Friday, 9:00 a.m.–6:00 p.m. Hybrid (onsite Monday/Tuesday/Thursday, remote Wednesday/Friday).We are seeking aCustomer Support Specialistto join a growing team. This role is focused on delivering excellent customer service by supporting clients, suppliers, and partners with inquiries, order updates, and platform navigation. The ideal candidate thrives in a fast-paced environment, adapts quickly to change, and is committed to ensuring an exceptional customer experience.Key Responsibilities Provide support to customers and partners through effective communication, troubleshooting, and relationship-building via phone, chat, and email Research and resolve issues quickly and accurately, escalating when appropriate Monitor and manage the support queue, ensuring accurate ticket documentation and timely responses Provide proactive updates to customers and internal teams on ticket status and resolutions Collect and communicate customer feedback to internal teams to drive product and process improvements Consistently meet or exceed service level standards, including contact center metrics, NPS scores, quality assurance, and adherence to schedule Identify and propose alternate solutions to mitigate risk while meeting customer needs Proactively raise customer friction points and suggest improvements to enhance the overall experience Contribute to team initiatives and organizational goals by supporting company culture and values Engage in personal development by completing assigned training and following a growth plan to strengthen skillsQualifications 1–3 years of customer service or client-facing experience, preferably in technology, manufacturing, or SaaS environments Strong written and verbal communication skills with the ability to adapt to changing environments Familiarity with ticketing or CRM systems (e.g., Zendesk, Salesforce, or similar preferred) Ability to prioritize and manage multiple tasks in a fast-paced, evolving environment Bachelor’s degree preferred but not required

Created: 2025-09-30