Bilingual Customer Service Representative

Russell Tobin's client, a health insurance company, is currently seekingRemote – Bilingual Customer Service Representatives.Job Title: Customer Service Representative (100% Remote) Full Time Pay rate:$18 -$19/hr. Location:Fully Remote Job Type:ContractAbout the Role: We’re seeking compassionate and detail-oriented Customer Service Representatives to join a fast-paced, healthcare-related customer support team. This role focuses on scheduling medical appointments and assisting customers with empathy and accuracy, using workflow tools and specialized software.Key Details: Training: 4 weeks of mandatory training, Monday to Friday, typically 8:30 AM – 5:00 PM EST. No time off allowed during training or the initial 90 days of employment. After training, a minimum of 3 weeks in “nesting” with the same schedule, possibly longer depending on progress. Schedule & Availability: 40 hours per week, scheduled between 9:00 AM – 9:00 PM EST, Sunday through Saturday. Weekend shifts are common; limited availability for standard business hours shifts. Shift preferences will be collected but not guaranteed. 4/10 shifts are available for those interested. Strong candidates with limited availability within the 9 AM–9 PM window may be considered case-by-case. Work Environment: 100% telecommute. Personal device required for multi-factor authentication (cell phone or tablet).Responsibilities: Deliver telephone customer service with a friendly and compassionate attitude. Schedule medical appointments using provided workflow tools and software (experience with EPIC is a plus). Accurately enter data and follow established workflows and procedures. Adhere strictly to scheduled working hours and participate as an engaged team member.Required Skills & Experience: Minimum 1 year of telephone customer service experience. Scheduling medical appointments preferred (at least 1 year). Ability to follow workflow tools, directions, and schedules with precision. Friendly, compassionate demeanor with strong attention to detail. Demonstrated ability to work well in a team environment.Preferred Qualifications: Bilingual in Spanish and English 2+ years of customer service experience, ideally with medical scheduling background.Additional Information: No professional license or certification required. This is a contract position with potential for contract-to-hire opportunities. Interviews will be conducted via video and consist of one round, with minimal technical complexity.Benefits that Russell Tobin offers: Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Created: 2025-09-30