Operations Admin Associate

About the RoleWe're seeking an enthusiastic Operations Admin Associate to join our growing education services startup. This entry-level position is perfect for someone who thrives in a fast-paced, "whatever it takes" environment and wants to make a real impact supporting educators nationwide. You'll serve as our front-line support hero, helping teachers and school administrators while gaining valuable experience across multiple operational disciplines.What You'll Do Help Desk Support (50% of role): • Provide first-line technical support via Zendesk ticketing system and live chat • Assist teachers and school administrators with software troubleshooting and technical questions • Fielding approximately 20 support tickets daily, at times heavier during peak seasons • Escalate complex technical issues to appropriate team members • Maintain detailed records of all customer interactions and resolutionsAdministrative Support (50% of role): • Perform data entry and maintain accurate records across multiple systems • Support project management activities and logistical tracking • Handle correspondence with internal teams and external partners • Complete tasks as assigned across IT, project management, and general operations • Assist with various operational initiatives as the company scalesWhat We're Looking For Required Qualifications: • High school diploma or equivalent • Proficiency with standard office software suites (Microsoft Office, Google Workspace) • Strong written and verbal communication skills • Ability to code-switch communication style based on audience needs • High level of empathy when working with frustrated or confused users • Critical thinking skills and ability to problem-solve on the fly • Comfort learning new software and processes quicklyPreferred Qualifications: • Bachelor's degree • Experience with ticketing systems (Zendesk preferred) • Familiarity with project management tools (Asana, Trello) • Previous customer service or technical support experience • Understanding of basic IT troubleshooting principlesEssential Soft Skills: • Patience and empathy when supporting users with varying technical skill levels • Adaptability and flexibility in a rapidly changing startup environment • Strong organizational skills and attention to detail • Team player mentality with a "whatever it takes" attitude • Ability to remain calm under pressure during peak support periodsWhat We Offer: • Competitive starting annual salary of $40,000.00 • Available benefits - medical, dental, PTO, and 401k w/match • Comprehensive training program to set you up for success • Opportunity to grow within a scaling company • Direct mentorship and oversight from experienced operations team members • Chance to make a meaningful impact in the education sectorOur Team You'll be joining a core operations team of 6 dedicated professionals, with 4 team members based in your office location. You'll work closely with 2 team leads who will provide guidance, training, and support as you develop your skills in this role.

Created: 2025-09-30