Data Scientist

Join to apply for the Data Scientist role at SCAN The Data Scientist position supports SCAN's consumer insights analytic efforts through NLP/Speech analysis of structured and unstructured Voice of the Customer data, data communication, and operational data integration. This role supports SCAN's efforts to generate meaningful insights for Net Promoter Score, Member Satisfaction and Voluntary Disenrollment and enable data driven business decisions for SCAN's strategic initiatives. This role is responsible for end-to-end analysis using the appropriate analytical techniques across a variety of business units and data sources. The data scientist role will collaborate with both business and IT leaders to advise on SCAN's data approach to business challenges. Responsibilities Lead the Voice of the Customer (VOC) analysis of structured and unstructured data. This includes creation of VOC surveys, data streams, data structures, and Tableau dashboards for front line staff, management and executive level use. Contribute to marketing efforts by providing a data expertise for brand assessment surveys, quantitative surveys, vendor interaction, automation, NPS management, and dashboard development. Connect structured and unstructured data across the organization quickly to provide time sensitive data insights. Data sources include operational data, prospect data, call center data, core admin data, provider data, VOC data, clinical data, and external data. Drive implementation of scalable advanced analytics such as machine learning, text analytics, speech analytics, and data munging to derive insights from previously untapped data. Drive implementation of specific recommendation engines/predictive models to predict business outcomes related to Voluntary Disenrollment, MSAT and Net Promoter Score. This includes designing, testing, training, and maintaining the model to drive richer insights. Coordinate activities with analytics vendors to create requirements, test models, train models, communicate findings with the business, and support the model going forward. Plan, organize, and prioritize assigned projects, creating and managing work plans that reflect tasks, timeframes, and processes required to complete each project. Manage multiple projects by prioritizing work and communicating workload issues to management. Interact with IT and business stakeholders at various levels of the organization, including ability to create presentations to tell the story behind the data and represent the business or IT perspective when appropriate. Apply a methodological approach that implements analytics to efficiently frame and solve complex business problems. Support the customer insights data analyst intern program by providing mentorship for the interns. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contribute to team effort by maintaining collegial, collaborative relationships. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned. Your Qualifications Bachelor’s degree in statistics, mathematics, computer science, or related field of study (preferred) Master’s degree in statistics, mathematics, computer science, or related field of study (preferred) A comparable combination of education/experience and/or training will be considered equivalent to the education listed above 5+ years experience using quantitative methods: Modeling, machine learning, feature creation, construct analysis, multivariate statistical analysis and model building, and predictive modeling 2+ years of experience writing SQL code in relational database environment 4+ years of experience writing statistically-related code in R, Python, Matlab (or equivalent), SAS Experience constructing survey tools Proficiency working with public and private external data, such as Nielsen, Axioms, and CMS data Advanced knowledge of text analytics techniques in a scripting language Knowledge of Tableau is highly preferred for data visualization and analysis Clinical code knowledge related to claims/utilization, preferred Experience in a Medicare Advantage environment, preferred Ability to document processes and analyses for reference/re-use Strong interpersonal and communication skills; excellent written and verbal communication Strong organizational skills; ability to multitask Ability to appropriately maintain confidentiality Strong analytical and critical thinking skills What’s in it for you? Base Pay Range: $106,200 to $182,983 annually An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement Opportunity to contribute to a team that makes a difference to members and the community SCAN is an Equal Employment Opportunity and Affirmative Action workplace. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives. Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities The contractor will not discharge or discriminate against employees or applicants for discussing pay. See 41 CFR 60-1.35(c). #J-18808-Ljbffr

Created: 2025-09-30