HUMAN SERVICES ANALYST - 64006332

OverviewSelect how often (in days) to receive an alert:The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.Requisition No: 861313Agency: Department of HealthWorking Title: HUMAN SERVICES ANALYST - 64006332Job posting category: (Open Competitive)Special Note: Multiple positions may be filled.Your Specific ResponsibilitiesThis position provides medical case management to persons infected and affected by HIV/AIDS within the four-county area of Indian River, Martin, Okeechobee, and St. Lucie Counties (area 15). This position provides proactive and inclusive case management activities through office or field visits according to the guidelines established by the Florida Department of Health Bureau of Communicable Diseases HIV/AIDS Section and the Area 15 HIV/AIDS Program Office. This position reports to the Operations Management Consultant pletes comprehensive Needs Assessments of individuals presenting themselves for assistance through the agency. Includes face-to-face assessment and re-assessment (adherence to treatment, adherence to appointments, and family planning needs). The assessment describes the client’s medical, physical, and psychosocial condition and needs, identifies service needs addressed for the client, barriers to care, and services not adequately coordinated. It also evaluates resources and strengths, including social support networks, for care planning. Needs Assessments indicate that medication and appointment adherence issues have been addressed. Completes acuity assessment at the time of the initial comprehensive needs assessment. The comprehensive needs assessment is completed within 30 days of intake. Intake/enrollment screening initiates case management activities and collects pertinent information.Develops an individualized care plan to address identified needs. Address individualized goals, objectives, needs, and barriers to care. Findings of the Needs Assessment must flow into the Plan of Care and be addressed in the case notes. Documentation must show ongoing addressing of needs. Re-evaluation at least every six months with adaptations as necessary according to acuity level over the life of the client. Completes acuity assessment at the time of the care plan update. Monitors clients to assess implementation and efficacy of the care plan, ensuring continuity of care and no gaps in care.Care Plan Implementation, Client Contact, Monitoring, and Follow UpResponsible for the implementation and oversight of the care plan. Completion of tasks listed in the care plan. The type and frequency of contact should be based on client acuity. Case managers follow up to determine delivery of services.Ensures that any applicable hierarchy of payer sources is used appropriately. Screens for Medicaid eligibility, PAC Waiver eligibility, Medicare A, B, and D eligibility. Verifies VA benefits. Determines whether the client has private health insurance or could obtain private health insurance through an employer, referring to ADAP Premium Plus when appropriate. Ensures Ryan White services are consistently used as the payer of last resort. Updates all required information regarding payer source eligibility on clients in the CAREWare and HMS Databases within three business pletes and maintains accurate documentation of all client-specific activities.Documentation includes direct client interactions and roles undertaken on behalf of a client. Includes written case notes and form scanning. Detailed case notes describe how client needs are being addressed, barriers to meeting needs, and progress toward Plan of Care goals. Case notes, form scans, and all required information on clients are entered in the CAREWare and HMS databases within three business days. Documentation on inactive and closed cases is completed, exploring all contact methods and referred resources, and follow-up with providers of record.Counseling, Support, EducationMonitor HIV medication therapy, provide education on risks and side effects, monitor adherence and tolerance of medications, and provide treatment adherence support. Review and monitor CD4 and viral load values, ensuring most current values are recorded in the client file/database. Educate clients about HIV, transmission, complications, risk reduction, insurance, entitlements, and provide navigation and enrollment support. Client-specific advocacy with landlords, medical teams, substance use counselors, etc. Facilitate linkage to agency and community services and monitor referral completion (including ADAP, PAP, SSI/SSDI, Medicaid, Medicare, housing programs). Coordinate, refer, and link clients with additional services such as housing support, substance abuse and mental health treatment, ADAP, and food services. Authorize transportation for medical and social services as needed. Network with other departments to ensure smooth transition of services and continuity of care.AdministrativeParticipate in conference calls, staff and planning meetings regarding Ryan White Case Management duties, DOH and other Ryan White patient care meetings. Complete required trainings/webinars. Complete EARS/CSRS and timesheets within required timeframes, including related documentation submission.Acidity and Required Knowledge, Skills, and AbilitiesCompletes Acuity Assessment covering basic needs, co-morbidities, dental, family planning, health insurance, HIV state, housing, mental health, risk behaviors, self-sufficiency, substance use, transportation, and treatment adherence. Client contact frequency is based on acuity level with minimums defined. Case conferencing with treatment team as warranted by acuity level.Required Knowledge, Skills, and AbilitiesKnowledge of techniques for dealing with people, interviewing, and effective communication. Knowledge of English language structure and grammar. Must be detail-oriented, able to think independently with good judgment, perform under stress, and handle fluctuating workload. Ability to work with a diverse population and maintain client confidentiality. Ability to prepare correspondence and administrative reports. Ability to work independently, plan, organize, and coordinate work assignments, and communicate effectively in writing and verbally.QualificationsMinimumOne year experience at a social service-related agency or other social services work positionIncumbent may be required to work before, during and/or beyond normal work hours in the event of an emergency, including work in special needs or Red Cross shelters, or other emergency duties as needed.PreferredFlorida Department of Health Mission, Vision, and ValuesMission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.Vision: To be the Healthiest State in the Nation.Values: Innovation, Collaboration, Accountability, Responsiveness, Excellence.Where You Will WorkThe Benefits of Working for the State of FloridaWorking for the State of Florida provides a comprehensive benefits package, including:Annual and Sick Leave; Nine paid holidays and one Personal Holiday each yearState Group Insurance options (health, life, dental, vision, and other options)Retirement plan options with employer contributionsYour responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.This position requires a security background check and/or drug screening and participation in direct deposit. Misrepresentations or omissions will disqualify you from employment consideration. You will be required to provide your SSN to conduct background checks. Successful completion of a drug test is a condition of employment for safety-sensitive positions.Male applicants born on or after October 1, 1962 must be registered with Selective Service or have an exemption. Visit the SSS website for information.If you are a retiree, check how re-employment affects your benefits. Your retirement benefits may be canceled, suspended, or deemed ineligible depending on your retirement date.The successful candidate will complete Form I-9 and be verified via E-Verify. E-Verify is operated by DHS in partnership with cumbents may be required to perform emergency duty before, during, and/or beyond normal hours. All DOH positions require the ability to learn and communicate effectively in English.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer. Applicants requiring reasonable accommodation should contact the agency.The State of Florida supports a Drug-Free workplace with reasonable suspicion drug testing where required.Veterans’ Preference: Candidates eligible for Veterans’ Preference will receive preference and may be eligible for waivers. Documentation requirements apply; see vacancy announcement for details.For assistance, call the People First Service Center at (877) 562-7287. #J-18808-Ljbffr

Created: 2025-09-30