Medical Call Center Representative VA

Medical Call Center RepresentativeWarrenton, VAPay From: $20 per hour MUST: The Medical Call Center Representative or Medical Scheduler will have experience:Previous experience working in a medical officeMust have basic knowledge of scheduling appointmentsEMR experience is a mustStrong phone, verbal, and written communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyCapability to run a second monitor DUTIES: Schedule, confirm and reschedule patient appointments for all proceduresCoordinates exams with clinical staff when neededObtain, enter, and update all patient information, in the patient electronic records to maintain accuracy for scheduling and billing purposesObtains all required information/documents for scheduled exam and procedure; may require verification and clarification by contacting referring providersObtains all necessary Laboratory Result for scheduled exams and proceduresObtain and upload insurance verification eligibility via insurance portals when neededResponsible for providing patients preparation, pre-operative, medication, and/or other instructions that are required based on established protocolsMaintaining and updating a 24-hour patient list for follow up, assuring patients are promptly scheduled with no delaysMaintains strictest confidentiality; adheres to all HIPAA guidelines/regulationsUnderstand and support the practice policies and procedures Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .

Created: 2025-09-30