Customer Service Representative

Job ***** ***** Claims Representative***** Pasadena, CA ***** 6 Months – ContractTraining for first three days of assignment. There will likely be 2-3 training sessions offeredJob ***** Top Qualifiers for Selection for Claims ***** Proficiency in web-based applications and Microsoft Office (Word, Excel, Outlook) Strong attention to detail and organizational skills Effective communication with customers and internal teams Required ***** Data entry, Word, Excel, Customer Service.Position SummaryIn support of Clients Wildfire Recovery Compensation Program, Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience. This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations. Clients will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful. Resources and customers will meet at onsite location in Pasadena area during normal business hours. Key ResponsibilitiesCustomer ***** Respond to resident questions in-person with clarity and empathy. Application ***** Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies. Customer Journey ***** Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process. Documentation ***** Assist with scanning, uploading, and validating documents in compliance with program requirements. Issue ***** Identify and escalate complex issues or exceptions to appropriate teams promptly. Compliance & ***** Adhere to company policies, data privacy standards, and legal requirements when handling resident information. ***** Provide clear instructions and status updates to residents regarding next steps in the claims process.Qualifications & Skills***** Prior Insurance or Healthcare claims support experience preferred. Technical ***** Ability to navigate web-based applications. MS office novice skills along with strong customer service skills. Soft *****Strong active listening and communication skills High level of empathy and patience Ability to remain calm and professional in stressful or emotional situations Other *****Detail-oriented with strong organizational skills Ability to work independently and as part of a team Flexible to adapt to changing processes and priorities

Created: 2025-09-30