Director of Financial Clearance

Join to apply for the Director of Financial Clearance role at Henry Ford HealthOverviewThe Director of Financial Clearance is responsible for the effective functioning of pre-service insurance and patient financial clearance processes across a multi-facility integrated healthcare delivery system. This includes insurance verification and patient financial counseling functions associated with emergency, inpatient, and outpatient services performed by Henry Ford Health System hospitals and facilities.The Director identifies and executes strategic initiatives to achieve revenue cycle goals of improved yield, reduced cost, and outstanding patient experience, with a particular emphasis on innovation in technology and automation. The successful candidate is highly skilled in managing a high-volume production operation, effective technology and process design, project execution, critical thinking, and creating an outstanding employee and patient experience.Principal Duties & ResponsibilitiesLeads team of 70+ employees responsible for pre-service insurance and patient financial clearance functions across a multi-facility integrated health system; functions include pre-registration, coverage verification, benefit verification, self-pay screening, Medicaid application assistance, and patient financial counselingLeads hybrid team consisting of remote workers and on-site patient facing financial counselors across 13 acute care hospital sites in southeast Michigan; accountable for successfully leading team through change and adoption of new technologies, processes, and performance standardsBuilds and implements effective work processes, work queue structures, quality assurance processes, and associated technology to effectively manage a high-volume production operationWorks closely with operational partners to implement best practice front end workflows, including implementing internal and patient facing automation to achieve a “touchless” front end experienceLeads strategic Revenue Cycle Playbook initiatives to improve yield and reduce cost: achieves targeted cost savings, collaborates closely with system patient access, operational, and CBO teams to achieve top quartile performance in registration accuracy, front end denials, and front end preventable loss write offsImplements innovative solutions and best practices in the pre-service patient financial journey to promote transparency, engagement, and outstanding patient experience in service of HFHS’ missionManages multiple vendor relationships, including the health system’s Medicaid enrollment vendor, utilizing structured mechanisms for evaluation and account placement to achieve optimal ROILeads development of reporting, metrics, and data analytics to support daily operations/production management, internal customer needs, and ongoing program evaluation against national benchmarksRecruits and develops leaders to build a culture of high performance and engaged workforceCollaborates with Central Business Office to support managing and resolving coverage related insurance denials and recovery effortsPrepares annual budget and manages expenses and staffing levelsOversees/directs the development of policies and procedures for the departmentDemonstrates belief in the mission of Henry Ford Health System through the ability to articulate, interpret, and incorporate its mission into departmental goals and objectivesSupports the standards set forth in the HFHS Code of Conduct by creating an atmosphere of commitment to legal and ethical standardsPerforms other related duties as assignedExperience RequiredFive years (5) management experience required with director level, preferredKnowledge of best practices related to revenue cycle operationsExperience at a large, complex, integrated healthcare organization, preferredExperience with registration, patient billing, patient accounting systems and other related applications, preferredExperience with clinical operations, preferredCommunication skills and the ability to interact effectively with staffAbility to manage, coordinate, and lead simultaneously. Ability to estimate time frames and meet projected deadlinesAbility to work with a variety of individuals in executive, managerial and staff level positionsAbility to work independentlyAbility to understand and lead changeGoal oriented, exceptional interpersonal skills, change management and political skillEducation RequiredBachelor’s degree required. Master’s degree in a business or a health administration related field, preferredAdditional InformationOrganization: Corporate ServicesDepartment: Revenue Cycle AdministrationShift: Day JobUnion Code: Not ApplicableSeniority levelDirectorEmployment typeFull-timeJob functionFinance and SalesIndustriesHospitals and Health CareInsuranceWellness and Fitness Services #J-18808-Ljbffr

Created: 2025-10-01