Maitre D

Resy:Reach out to guest on a daily basisOrganize notes, tags, important info on guests and VIPs per visitsPlot and arrange tables for the shift under MOD approvalKeep Control of 7 rooms capital one guest program and plot accordingly on ResyWork closely with events coordinator in anything pertaining reservations or plotting of servicedaysHouse phone:Check house phone on a daily basisReturn phone calls and voicemails depending on guest needsContact email:Filter through all reservations inquiries and respond accordingly to guest requestsGuest Relationship Program:Visit hotels, establishments, to establish relationships with conciergesHand out personal business cards and establish relationships with any guest who visits Residents especially for the first timeOutreach to frequent visitor guest on a weekly basis, especially our VIPs with a thank you letterThese are small incentives,gifts, specific things we can surprise or gift our guests with while they visit or when celebrating aspecial occasion with us.Create new tags to distinguish the type or level of VIP that is visiting us. For example, a “harborlocal” tag or maybe a color coordinated vip tag differentiating where they’re coming from. Weplan on partnering with other organizations and offering special VIP perks, this will let us knowwhere they’re coming from and how to greet them.Menus:Checking menu counts daily is the best method to keep up, until you can gauge how oftenprinting is necessary. Our menus should be clean and presentable. We are an elevatedexperience, and handing out dirty or folded menus isPrint dinner menus according to business demand, anticipating that they will get dirty andthrown out. Setup a system to alleviate printing 200+ in one day since it can be time consuming.Weekdays need about 60 to 80 to sit comfortably on a weekday. Weekends you’ll need about120 to start.Brunch, for now, is lighter business, so 50 menus for the weekend is normally fine.For bar menus, consider the 9 possible seats at the bar, plus 8 tables. A minimum of 17 of eachmenu is necessary, but having 25 of each to replace dirty menus throughout the shift is best. More detail about Residents Cafe & Bar part of Residents Cafe & River Club DC, please visit

Created: 2025-10-01