General Manager Rockville

OverviewJoin to apply for the General Manager Rockville role at Goodwill of Greater Washington.Responsibilities and AccountabilitiesDevelops, coaches and trains all direct reports in the business unit.Creates an atmosphere of ongoing exceptional customer service to internal (associates, peers, other departments) and external customers (donors, shoppers, community partners).Manages inventory levels of all merchandise lines and oversees quality of merchandise to the sales floor to optimize revenue generation.Monitors and ensures a smooth and effective flow of donations adhering to all published standards, safety, security, and state laws.Performs all requested bookkeeping, accounting and reporting requirements on a timely basis to include monitoring time and attendance system and related policies and procedures; surveys; production reports and sales reports.Maintains effective email, phone and face to face communication.Understands competition in the trading area and is prepared to react to competitive situations.Responsible for all presentation standards and merchandising standards on the sales floor.Responsible for maintaining a safe environment for customers and employees. Monitors safety and security procedures and ensures safety procedures are enforced on an ongoing plies with and enforces company policies, standards and values.Participates in special projects, attends meetings.Pergforms all other duties as assigned.Supervisory ResponsibilityThis position has supervisory responsibility for both retail and production staff, including assistant managers, team leads, and associates.Required QualificationsProven track record of successful leadership and good judgement, preferably in a retail or similar service oriented business or environment (e.g. military experience).High school diploma or equivalent plus three to five years previous management experience in retail or similar service oriented business or environment (e.g. military experience).Ability to communicate clearly and effectively in English, both verbally and in writing.Basic math and computer skills (ability to create and manipulate spreadsheets, understand computerized time and attendance, understand POS systems, etc.).Must have a personal vehicle to use when making cash deposits from the store.Must be willing to work flexible days and hours. Schedule must be flexible to meet the needs of a seven day per week business.Proven ability to inspire, coach, train, and develop store team members to consistently provide exceptional customer service and drive for results.Preferred QualificationsBachelor’s degree in business or related field.Previous experience working with the disabled and disadvantaged.Fluency in a language other than EnglishBenefitsExcellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential.Robust benefits including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, medical, dental and vision benefits, pet insurance, employee discounts, and access to an employee assistance program (EAP).403(b)/401(k) plan with match available after 1 year. Bonus eligible.Employment typeFull-timeSeniority levelDirector #J-18808-Ljbffr

Created: 2025-10-01