Account Manager - Orlando, FL

ACCOUNT MANAGER  We are a National Destination Management company with over 13 offices nationwide and over 250 Team Members and growing. We are collaborators, event planners, logistics coordinators, innovators, creators, and dreamers who do what we love with a passion to please. We have over 57 industry awards as a demonstration of our commitment to excellence. Come be part of this award-winning team!  OVERVIEW OF POSITION  The Account Manager plays a critical role in delivering exceptional client experiences by flawlessly executing destination programs as sold by the Account Executive. This position requires hands-on coordination with clients, hotel partners, vendors, and on-site staff to ensure every detail exceeds expectations. The ideal candidate is proactive, detail-oriented, and thrives in a dynamic environment where responsiveness and adaptability are key. Travel may be required based on client needs and program scope.  SKILLS REQUIRED:   Strong Organization, Time Management, Strong Communication, Excel and Word, One-on-one personal interaction, and outgoing and positive attitude.   Prior to a program being sold, the Account Manager (AM) assists the Account Executive and Program Design Associate with the following:  Attending site visits.  Attending client meetings or conference calls.  Pre-book transportation  Pre-book field staff  Once a program has been sold and turned over by the Account Executive, the AM has the following responsibilities:  Communicate with Client to confirm all needs are correct based on the contract  Communicate with Hotel contact  Communicate with Vendors and confirm vendor contracts  Conduct site visits with or without clients with vendors  Breakout Arrival and Departure manifests  Book transportation  Order Field Staff  Order any necessary merchandise or supplies.  Generate Program Recap and distribute to clients, hotels, and internal contacts  Generate Staff instructions and Staff paperwork.  Assist clients if they need additional items for their program.   Generating Service Agreement Addendums  On-site Operations Include  Attending client/hotel pre-cons  Meet with clients to go over the program  Manage and be on-site for any themed events, transportation moves, tours, teambuilding, off-property events, etc.  Update manifests   Update transportation needs  Update field staff requests  Conclusion of program  Update XE costing sheets  Reconcile any vendor invoices  Create Preliminary Invoice  Organize file for Billing  Review Final Invoice with Billing  Review P&L  Follow up with client with Final Invoice and Evaluation  Additional General Responsibilities  Lead by example  Perform supervisory duties, including hiring or terminating team members.  Exercises discretion and independent judgement   Other duties as assigned  Special Requirement: Must have a valid driver’s license with a safe driving recordPI1dd2003a0c0f-

Created: 2025-10-02