Customer Relationship Specialist

Philly's Best Steak Company Inc. is a leading family-owned meat processing facility in the Philadelphia area, specializing in high-quality Philly-style steak products. As the Customer Service Specialist, you will support all customers in the Florida market and address customer needs and concerns to maintain high satisfaction levels. Schedule: Monday – Friday (with occasional additional hours) Essential Duties/Responsibilities : Customer Relationship Management: · Establish and nurture relationships with existing and potential customers to promote Philly’s Best brand growth. · Assist the Senior Regional Account Manager in executing sales strategies to achieve revenue targets and expand market presence.  · Maintain in-depth knowledge of our Philly steak offerings, including product features, benefits, and competitive advantages, to effectively communicate with and sell to customers.  · Attend marketing events, food shows, and conduct sales presentations. · Collaborate with marketing teams to implement effective promotional strategies and product campaigns. · Conduct annual and quarterly product training. · Develop and manage a detailed lead database while continually seeking new customers to generate business. Broker Management: · Provide support to network of brokers within the region to ensure comprehensive coverage and maximization of sales efforts. · Monitor broker performance with the SRAM, provide timely feedback, and implement improvement plans as needed.  · Maintain a well-stocked sample availability at broker offices. Customer Engagement: · Maintain regular communication with key clients, distributors, and brokers to address inquiries, resolve issues, and ensure exceptional customer satisfaction. · Collaborate with customer service teams to ensure orders are processed accurately and timely, and resolve issues related to product availability, delivery, and returns. · Manage relationships with regional and national chain operators. Reporting and Documentation: · Gather and report on customer feedback, market activities, market trends, and broker performance for management review. · Maintain accurate records of customer interactions, contracts, and correspondence. · Assist in product development and marketing activities.  · Monitor sales performance metrics and contribute to regular reporting for the Senior Regional Account Manager.  Cross-Functional Collaboration: · Work closely with the Regional Manager to achieve strategic targets.  · Collaborate with internal teams such as marketing, production, and logistics to ensure smooth operations, accurate forecasting, and timely order fulfillment. · Work closely with the sales and marketing teams to align on promotions, campaigns, and product launches. · Proficiency in Microsoft Office Suite. · Bachelor's degree preferred. · Digital customer log for all sales leads and buyer contacts. · Weekly sales report documenting efforts and accomplishments. · Must live within 50 miles of the assigned region. · Ability to travel by vehicle 5 days per week. · A valid driver's license with a clear record. · Occasional overnight travel to Philadelphia, PA for training and meetings. · Ability to lift objects up to 60 pounds during food shows and sales calls. · Effective communication and teamwork skills. · Ability to operate independently from a remote office. · Outstanding interpersonal skills. PIa8d15d44158a-

Created: 2025-10-02