Director, Project Management - Video

This role focuses on client satisfaction and retention to build loyalty, while overseeing operations. This position serves as a key operations role and represents the organization publicly. Manage a streamlined client offboarding process, ensuring proper documentation and centralization. Ensure team members complete training videos as they are released. Manage the operation of the Amazon support desk. Establish clear and effective communication between account managers and clients. 30% of active clients leave a review on Google. ~30% of clients are billed for performance bonuses. ~Support milestone achievements and brand management initiatives. Monitor quarterly survey responses to ensure client satisfaction. Propose strategic enhancements to improve client performance. Conduct account and onboarding audits based on the Account Audit Checklist. Participate in bi-weekly board reviews to: Monitor design team workload and current projects. Track milestone progress with the brand manager. Coordinate with the brand manager for issue resolution, leaving tasks on their client board as needed. Comprehensive understanding of Seller Central, including flat files, FBA, PPC, brand registry, and related tools (e.g., At least 2 years in a management role, with team leadership, hiring, and performance management experience. ~ Ability to thrive in a fast-paced environment, effectively managing tasks and setting priorities. ~ Proficiency with tools like Zoom, Slack, and ClickUp (or similar project management software). ~ Strong project management skills and enthusiasm for eCommerce. ~ Client-focused with experience conducting calls and account management to grow Amazon sales. Yearly bonuses based on performance. Health benefits (medical, dental, and vision) after 90 days. Seven paid company holidays. #

Created: 2025-10-02