Residential Account Specialist (Formerly known as ...

OverviewBernstein Management Corporation (BMC) has been a regional leader in real estate management for more than 70 years. BMC's investment affiliate is a fully discretionary, private real estate fund with assets valued at over $2.0 billion, low leverage and significant capacity to make additional investments. Focusing exclusively on the Washington D.C. metropolitan area, the portfolio currently includes 80+ properties representing over 5,800 residential units and 3.4 million square feet of commercial space including office, retail and industrial assets. BMC's team of over 230 industry experts manage the portfolio with a hands-on, vertically integrated approach.As a BMC Residential Account Specialist, you will handle various accounting, financial and billing details related to residential portfolio accounts/ledgers. The position interacts and supports both onsite teams and residents. Responsibilities include but are not limited to monitoring accounts receivables, processing rental payments, delinquency tracking and follow up, assisting with delinquent tenants, assisting with eviction paperwork, processing RFTs and supporting the team with all rent administration tasks. Additional responsibilities include supporting our onsite property managers with delinquencies, account questions, ReSolution Team Helpdesk coverage and assisting with rent control processes. Excellent customer service is required. This position does not have supervisory responsibilities.Primary ResponsibilitiesSignificant organization and tracking skills are required for this position. Examples include, follow up with onsite teams, government agencies and residents to ensure accurate and timely collection of information, rent, required paperwork, delinquency collection and follow-through with legal processesOversee all aspects of residential portfolio-related property accounting, including but not limited to late fee reporting, processing and letter creation; NSF letter creation; delinquency analysis, reporting and letter creation; balance/credit due letter creation; monthly variance reporting, follow-up and adjustments; and end of month reportingCollect, verify, allocate and deposit rental paymentsSome travel may be necessary to transport resident payments or to main officeReview and processing of Review Refund/Forfeit/Transfer (RFT)Analysis/oversight of resident ledgers to ensure accuracy and make adjustments/corrections where necessaryEducate on-site teams regarding required forms and processesCommunication with housing agencies/programs as necessary to rectify accountsAttend and participate in property delinquency review callsSupport PMs with delinquency follow-up, including reaching out to residents via email/phone/letter, tracking legal process and rental assistance trackingWith Manager's oversight and approval from PM, file non-payment of rent suits, track legal process and assist in the eviction processAssist in the collection process for past residents (i.e. sending to collections, following up with payment plans, etc.)Assist residents, commercial tenants, PMs, RPMs, leasing agents with accounting/ledger related questions or concernsRegular and structured communication with PMs concerning property accounting progressField resident calls that come to the main office and either assist the resident or direct them to the onsite teamComplete and create rental verification letters and forms as requestedProvide coverage for the ReSolution Team HelpdeskOn an as-needed basis, provide coverage and assistance to other team members (e.g., provide coverage for fellow property accountants or team members while on vacation/out of the office)Adhere to and stay up to date on local, state and federal laws governing tenant/landlord relationsSupport Rent Administration & Compliance team with rent control processes, procedures, paperwork, and filingsCollation, folding, stuffing and mailing of paperworkAssist, as needed, with Section 8/voucher/subsidy paperwork and workflowAssist with CAM/Tax/Insurance reconciliation charges/credits for commercial tenants within the residential portfolioAssist with commercial lease administration as neededSupport senior management/ manager/residential team with special projects, as requestedResponsibilities may adjust from time to time to best meet the needs of the residential teamExcellent attendance is required to perform the essential functions of this positionOther duties as trained for and are qualified to doReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, as described above.Knowledge, Skills, and AbilitiesStrong mathematical skillsSkilled in Microsoft OfficeKnowledge of local, state and federal laws governing tenant/landlord relationsDetail-orientedProven analytical and problem-solving skillsEffective time management and organizational skillsAbility to work productively in a fast-paced, multi-entity environmentAbility to multi-task and follow throughAbility to work under pressureAbility to communicate effectively both verbal and writtenAbility to work effectively as a team contributor on applicable assignmentsAbility to respond to others' needs in a timely and courteous mannerEducation and ExperienceProficiency with Microsoft Office SuiteMust possess professional written and verbal communication skillsStrong understanding and application of accounting concepts and principlesPrevious experience in residential property management responsibility strongly preferredBachelor's degree in Accounting, Finance, or related field preferredYardi experience (property management accounting software)BMC's People First CommitmentAt BMC, we know that work/life balance is not just important, it's necessary. As a member of our team, your experience will be valued, and your hard work will be rewarded with a generous benefits package including paid time off, medical plan options, 401K match with immediate vesting, rent discount at BMC properties, paid volunteer leave, gym membership contributions, and company-wide social outings.The market-based pay range for this role is $57,000 to $59,000 annually (plus additional bonus incentives). The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.For a summary of BMC's employment benefit offerings, please click here.Bernstein Management Corporation is an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law. #J-18808-Ljbffr

Created: 2025-10-02