Local Operations Manager

About This Job Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement. This job serves the Falmouth, MA market and properties in the Cape Cod area. Compensation * $55000 - $62000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. * More benefits and company perks information below. Essential Job Functions * Oversee operations in assigned location managing a specific portfolio of properties * Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for * Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency * Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis * Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures * Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets * Partner and assist your Business Development Representative when new units join the portfolio * Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc) * Establish and maintain open, collaborative relationships with fellow regional team members and upper management team * Provide cross-coverage for your manager and Co-LOM(s) when necessary * Conduct regular inspections prior to guest and owner arrivals * Occasional need to perform housekeeping and maintenance duties Skills + Qualifications * Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices * Professional in all forms of communications such as email, phone calls, video calls and texts * Ability to work well under pressure in an agile, fast-paced environment * Excellent time management skills with the ability to change activity frequently and cope with interruptions * Highly responsive and reliable * Strong attention to detail * Prior housekeeping experience a plus * Adhere to all company policies and procedures Workplace Environment + Physical Requirements * Availability to work Sunday through Saturday, early mornings and evenings as needed. * Traveling between worksites is frequent and this person will need their own reliable transportation. * Ability to stand, sit, and walk for an extended period of time * Reach overhead and below the waist * Regularly push, pull, and lift up to 25 pounds * Occasionally lift or move up to 50 pounds * Bend, stoop, squat, kneel, and twist Benefits + Perks * Health/dental/vision insurance based on hours worked * Employer Sponsored & Voluntary Supplemental Benefits based on hours worked * 401K retirement savings plan with immediate 100% company match on the first 6% you contribute * Health & Dependent Care Flexible Spending Accounts based on hours worked * Paid Flex Time Off * Employee Assistance Program (EAP) * Employee Discounts * Please visit our careers page to review our full benefits offering

Created: 2025-10-02