AWS Cloud Ops SME

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of AWS Cloud Ops SME Location: Rockville MD (Remote) Skills: AWS Cloud Infra Management Control Tower, Organization policies and management Multi-Account deployment and management AWS Backups and SSM Patching process - in detail. AMI deployments & pushing config to multiple accounts AWS EC2, ECS, EKS, RDS, S3, Sage Maker, CloudFront, Lambda etc... AWS S3, SFTP and Site externalization methods. IaC - Terraform, Cloud Formation templates and Python. IAM polices and access management and restrictions. AWS Networking - VPC, ALB, NLB, Transit gateways, WAF Azure AD SSO and App Proxy. CI/CD and basic Dev Ops Linux OS troubleshooting, Bash & Ansible. Any Windows AD skills would be an added advantage. Responsibilities Oversee the management and maintenance of cloud infrastructure, ensuring high availability and reliability. Act as the primary point of contact for all Cloud infrastructure related issues and escalations. Ensure cloud resources are optimally configured and managed to meet performance and cost objectives. Implement and maintain monitoring solutions to track the health and performance of cloud infrastructure. Drive the major incidents and potential incidents end to end with periodic updates to client stake holders for approvals/recommendations. Ensure due diligence and impact analysis for all the changes that get implemented in the cloud platforms. Lead and mentor a team of cloud engineers and administrators, fostering a collaborative and high-performing work environment. Provide guidance and support to team members, facilitating their professional development and growth. Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities. Lead the response to cloud-related incidents, ensuring timely resolution and minimal impact on business operations. Develop and implement incident management processes and procedures. Perform root cause analysis and implement preventive measures to avoid recurrence of issues. Identify opportunities to automate repetitive tasks and processes to improve efficiency and reduce operational overhead. Develop and implement automation scripts and tools, leveraging Infrastructure as Code (IaC) practices. Continuously evaluate and improve cloud operations processes and procedures. Ensure cloud infrastructure adheres to security policies, standards, and best practices. Implement and maintain security controls to protect cloud resources and data. Ensure compliance with regulatory requirements and industry standards (e.g., GDPR, HIPAA). Monitor and analyze cloud resource usage, ensuring efficient utilization and avoiding over-provisioning. Conduct capacity planning to support future growth and demand. Implement cost management strategies to optimize cloud spending. Develop and implement disaster recovery and business continuity plans for cloud infrastructure. Ensure regular testing and validation of disaster recovery procedures. Ensure cloud infrastructure is resilient and can recover quickly from failures or disruptions. Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver cloud solutions that meet their needs. Collaborate with vendors and service providers to evaluate and integrate new cloud technologies and services. Communicate effectively with stakeholders, providing regular updates on cloud operations and performance. Maintain comprehensive documentation of cloud infrastructure, configurations, processes, and procedures. Generate regular reports on cloud performance, incidents, and operational metrics. Ensure documentation is up-to-date and accessible to relevant stakeholders. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Created: 2025-10-02