Customer Service Assistant 2 [IN-OFFICE]

Ohio Department of Public Safety - Ohio State Highway Patrol Report In Location - 1970 W Broad Street, Columbus 43223 Hours Worked: 7:30am to 4:30pm; Hours May Vary * THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK* What You'll Do As A Customer Service Assistant 2 with Central Records Under general supervision of the Central Records Supervisor, respond to inquiries, public records requests, court orders for seals & expungements, information requests &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain to given situations: * Respond verbally, in writing, via facsimile &/or face-to-face to requests made by phone, in-person, &/or mail from internal & external customers requesting copies of traffic crash records, air traffic crash records, case investigations, background investigations, polygraphs, blood & alcohol results, supplemental crash information, coroners reports, photo applications, etc. in accordance with Ohio Public Records Law, Ohio Revised Code (ORC) 5502.12, ORC Sec. 149.43, & all applicable Ohio Department of Public Safety (ODPS) & Ohio State Highway Patrol (OSHP) policies & procedures; * Utilize computer program &/or software to redact personal &/or confidential information within requested documents & audio &/or video recordings; * Process transactions that require decisions to be made in accordance with applicable laws, rules, policies & procedures & involves collection of money for transactions handled; * Receive application for a cash report (HP-90) & associated fees for copies of crash reports, complete pay-ins, assign controlling number & attach accompanying payment; * Assist in processing of invoices for public record requests, OSHP traffic crash reports & other various crash reports in accordance with Ohio Public Records Law, ORC & all applicable ODPS & OSHP policies & procedures; * Code, catalog & file &/or distribute documents; * Maintain divisional records, utilize optical electronic document storage &/or retrieval equipment (i.e., dual-sided, high-speed scanner), in order to scan crash reports, aircraft crashes & case investigations for recording, retrieval of hard copy documents &/or updating of supplemental documents according to applicable retention schedules; * Operate computer terminal to retrieve &/or look-up data to verify &/or give out information or give status of file/case; * Use document storage/retrieval system, to retrieve data to include fatal crashes, delayed deaths, change of driver information, etc.; * Review case files prior to release of information to OSHP Districts, General Headquarters (GHQ) Staff &/or other authorized staff; * Provide information to court officials, law enforcement agencies & general public; Ensure safekeeping of records; * Perform clerical support duties (e.g., order supplies using computer system/program, sort & distribute mail, operate facsimile machine, photocopier & all other office equipment, answer telephone, take messages, greet visitors); * Prep work to be scanned; Pull images from Microfilm; Search for lost reports; * Perform other related duties as needed &/or assigned in order to conduct searches & identify status of requested information. 9 mos. trg. or 9 mos. exp. in office practices & procedures; AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Job Skills - Customer Service

Created: 2025-10-03