Head of Client Technology

Join to apply for the Head of Client Technology role at Janus Henderson InvestorsA career at Janus Henderson is more than a job, it’s about investing in a brighter future together.Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service.Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds TrustHead of Client Technology is responsible for all client-facing and distribution-related technology in the asset management firm.Key Responsibilities:Digital Client Experience: Partner with key stakeholders to drive the strategy and development of digital channels for clients.Sales Technology & CRM: Lead the implementation and optimization of sales enablement systems, including CRM platform (Salesforce) and sales analytics tools.AUM & Sales Analytics: Partner with stakeholders to oversee the development of analytics solutions that track assets under management (AUM), flows, and sales performance.Client Communications & Content: Manage the technology supporting client communications, such as email campaign systems, retail & client reporting tools, and content management for marketing materials.Client Master Data Management (MDM): Establish robust client data management practices.Marketing Technology: Partner with the Marketing Technology team to support the tech stack for the Marketing terdepartmental Collaboration: Work closely with Sales, Marketing, CX, Client Service, and Product teams to align technology initiatives with business novation & Client Insights: Keep abreast of industry trends in client-facing technology and Asset Management.Required Qualifications:Education: Bachelor’s degree in Information Technology, Computer Science, Engineering or related field.Experience: 10+ years in technology roles with a focus on client-facing systems or digital products.Leadership: 5+ years in a leadership position managing professionals across software development, systems analysis, or UX design.Client/Distribution Knowledge: Solid understanding of how asset management products are sold and serviced.Technical Background: Proven experience with implementing or overseeing Salesforce and digital platforms.Preferred Experience:Asset Management/Wealth Tech: Direct work experience at an asset manager, wealth management firm, or fintech servicing these.Digital Transformation Projects: Led major initiatives like a website redesign, CRM upgrade, or mobile app launch.Data-Driven Marketing: Experience with marketing automation and analytics.UX/UI and Design Thinking: Exposure to user experience design and usability testing.Regulatory Considerations: Knowledge of compliance requirements around client communications and data.Technical Skills:CRM & Sales Tools: Strong proficiency in Salesforce.Web Technologies: Knowledge of modern web development and mobile app technologies.Data & Analytics: Competency in data analysis and tegration & APIs: Experience ensuring integration among client-facing systems.Security & Privacy: Strong awareness of cybersecurity and data privacy as it relates to client data.Soft Skills & Leadership Competencies:Client-Centric Mindset: Deep empathy for client needs and an ability to champion the client’s perspective in technology munication & Training: Excellent communication skills to liaise between technical teams and client-facing business units.Collaboration: Strong collaborator who can bring together diverse novation & Adaptability: Forward-thinking and innovative, always on the lookout for new ways to leverage technology for competitive advantage in client engagement.Project Leadership: Skilled in project management and prioritization.Leadership & Team Motivation: Inspires and leads a team of IT professionals, business analysts, and possibly external vendors.Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr

Created: 2025-10-04