Wood Department Manager

Pay Range: $20.00 - $42.60PURPOSE: Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.Major ResponsibilitiesCustomer Service: Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro ServicesEngage customers and provide a quality shopping experience, and ensure store associates provide quality customer serviceStrategically merchandize and utilize the company guidelines to outline merchandising practices.Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.Work as KCM or Manager on Duty as requiredAdministrativeConduct weekly competitive municate pricing and/or inventory issues to the senior team.Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position.Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.Ensure brand standards and operating standards meet or exceed expectations to support brand terface with corporate headquarters employees.SupervisoryEnsure maximum scheduling coverage during peak traffic periods.Review and assess the performance of associates on a timely basis.Train, develop, supervise and define workload of store associates as appropriate.Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.Ensure compliance to scheduling, hiring, payroll and business planning processes.Monitor, maintain and follow company policies; support company expectations and systems.Perform additional managerial duties as necessary.Store OperationsAssist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.Available to open and/or close the store in an effective manner.Minimum Eligibility RequirementsThree to five years retail management experience and proven ability direct operations.Ability to perform in a high volume, highly complex location.Ability to demonstrate initiative and be a self-starter.Demonstrated proficiency in recruiting, hiring, and training associates.Excellent communication, interpersonal and analytical skills.Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.Demonstrated ability to increase the company’s overall market share.Must possess excellent customer service skills and work well under pressureWORKING CONDITIONSWhile performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.Physical/Sensory RequirementsPhysical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects.Equal Employment OpportunityFloor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. #J-18808-Ljbffr

Created: 2025-10-04