Regular IT Systems Management Analyst

OverviewThe System Management Analyst will support a large-scale enterprise infrastructure project focused on optimizing data center operations, enhancing virtualization environments, and ensuring system reliability across critical business systems. The role involves maintaining and troubleshooting Red Hat Linux systems, managing VMware and SAN storage infrastructure, and performing physical hardware deployments in a dynamic and high-availability environment. The analyst will play a key role in preventive maintenance, root-cause analysis, and continuous improvement initiatives to support business continuity and service excellence.ResponsibilitiesPerform System-Wide Preventive Maintenance: conduct regular system checks and implement preventive measures to ensure optimal performance and minimize vestigate and Resolve System Issues: lead root-cause analysis and resolution of system-related incidents to maintain operational continuity and performance.Manage Virtualization Environment: administer and support VMware environments, including configuration, monitoring, and optimization of virtual machines and related infrastructure.Support Data Center Operations: contribute to the design, build, and maintenance of data center infrastructure, including power, cooling, and space planning.Configure and Manage Storage System: utilize Logical Volume Manager (LVM) for storage configuration (volume groups, logical volumes, file systems); manage SAN and NAS storage platforms (DELL, NetApp, PURE) including provisioning, monitoring, and troubleshooting.Perform Physical Hardware Management: rack and stack physical hardware, manage cabling, and ensure optimal physical layout and connectivity in data centers.Administer Linux-Based Systems: perform advanced troubleshooting and performance tuning on Red Hat Enterprise Linux systems (RHEL 8 & 9); maintain compliance with Red Hat lifecycle policies.Develop and Use Automation Scripts: create and maintainShell scripts to automate tasks such as SAN snapshot configuration, monitoring, and system maintenance.Ensure System Reliability and Availability: monitor system health, performance, and resource utilization to ensure service availability and adherence to SLAs.Document Systems and Procedures: maintain up-to-date technical documentation, including system configurations, procedures, and troubleshooting guides.Citrix and Windows/Related Knowledge (Highlighted)Entry level to intermediate knowledge of Citrix Virtual Apps and Desktops (version 2203 and newer). Includes creating applications, publishing applications, and general Citrix troubleshooting.Entry level to intermediate knowledge of Citrix NetScalers: creating VIPs and troubleshooting VIPs.Entry level to intermediate knowledge of Citrix PVS: knowledge of version-based image management.Knowledge and experience with Windows Server 2016 and newer: patching and troubleshooting.QualificationsMust have at least 4 years of relevant experience.Experience with system-wide preventive maintenance and root-cause investigations for system issues.Knowledge and understanding of VMware and virtualization.Knowledge of data center design and build.Knowledge of LVM for configuring storage (volume groups, logical volumes, file systems).Knowledge of storage (DELL, NetApp, PURE).Knowledge of rack-and-stack physical gear.Knowledge of Linux troubleshooting commands and performance issues.Knowledge of Red Hat (RHEL 8 and 9) and lifecycle policies.Knowledge of SAN storage and creating snapshots using shell scripts.Knowledge of VMware RDM storage.Knowledge of cabling and overall physical rack and stack of equipment.NICE TO HAVEAbility to manage multiple tasks and priorities in a matrix environment; strong problem-solving skills and attention to detail.Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities.Demonstrated ability to communicate ideas clearly and concisely; interface with leadership effectively.Strong interpersonal and communication skills, written and verbal.Ability to build trust and form effective relationships with stakeholders. #J-18808-Ljbffr

Created: 2025-10-05