Director of Pre-Sales Engineering

Who We AreHi there! We’re Carbyne, and every day, we’re on a mission to revolutionize public safety. As the global leader in emergency collaboration technology, we’re building a cutting-edge platform that helps save lives—think live video streaming, real-time chat, and precise location tracking.Our tools empower emergency teams to respond faster and smarter, ensuring help reaches those in need ASAP! With partnerships with tech giants like Amazon, Microsoft, and AT&T, we’re innovating life-saving solutions for over 400 million people worldwide.Are you ready to make a difference with us? Let’s do this!About the RoleCarbyne is seeking a passionate and experienced Pre-sales Engineering Director to lead and develop our high-performing US Pre-Sales team. As a hands-on leader, you will be critical in driving sales success by guiding your team and actively participating in technical pre-sales activities, customer engagements, and solution design.Here’s What You’ll Be DoingDirect the Sales Engineering efforts, leading technical resources to assist the Sales team in winning new customers and maximizing revenue.Provide coaching and mentorship to the team members.Manage PreSales engagement requests from Sales - assess, prioritize, load balance work across teamDevelop and refine processing to decrease sales cycles, speed deployments, and deliver high customer satisfaction.Actively participate in pre-sales activities, conducting engineering site evaluations, designing solutions, and leading workshops with prospectsBuild strong relationships with customers, understand their needs, and architect solutions that meet their requirements and work with internal and external stakeholders.Drives continuous improvement in the pre-sales process by developing documentation, best practices, and training materials.Works effectively with cross-functional teams including Sales, Product, Operations, and terpret complex problems, create simple solutions and collaborate closely with prospects, channel partners and our sales team to deliver winning solutionsWhat You BringTo shine in this role, you’ll need:5+ years of experience leading and managing pre-sales technical teamsA minimum of 5-7 years of experience in Telephony, LAN networking, IT infrastructure engineering, with in-depth knowledge of firewalls, routers, and network protocols (BGP, MPLS, IPv4/6, etc.).Proven ability to actively participate in technical pre-sales activities and customer engagements beyond team management.Excellent written and verbal communication skills to effectively interact with customers, colleagues, and senior leadership.Willingness to travel to customers/' locations within the US up to 35% of the time.Bonus Points:Experience within the public safety industry (ENP, ESInet, E911, NG911).Knowledge of PBX platforms (Cisco, Avaya, Open Source) and radio systems.Experience with network monitoring tools (SNMP, Syslog) and AWS Cloudwatch queries.Understand common IP technologies used in analog gateways (SIP, RTSP, RTMP) and scripting languages (Windows PowerShell).Feeling unsure because you don’t check every box? Don’t worry, we’ve been there too. At Carbyne, we value passion, potential, and a willingness to learn. If this role excites you and aligns with your career goals, we encourage you to take a chance and apply! You might be exactly who we’re looking for!Why You’ll Love It HereComprehensive healthcare (medical, dental, vision).401(k) matching—because your future matters!Unlimited vacation days (yep, really!).Parental leave—family first!Health & wellness perks to keep you feeling great.$100 monthly allowance for your phone and internet because streaming cat videos and answering emails both count as “work,” right?Plus, you’ll join a team that believes in inclusion, equality, and having fun while making a difference.Our PromiseAt Carbyne, we celebrate diversity and strive for a workplace where everyone belongs. We’re dedicated to fostering a welcoming and inclusive environment where everyone feels respected, supported, and empowered to succeed! Where every person counts.Let’s make the world safer together!(Note: We are unable to sponsor employment visas) #J-18808-Ljbffr

Created: 2025-10-05