Resident Account Manager

Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care —about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity. Our Benefits: Discretionary bonuses Medical and Dental Insurance 1st of the month following employment Health, Flexible Spending and Dependent Care Accounts Company paid life insurance 401K plan with employer matching Robust PTO to include, sick, floating holidays, vacation, and personal days 2 Volunteer Days per year Company paid short-term and long- term disability, parental leave. And more! About the role The Resident Account Manager’s role is to review, process and discuss accounts payables and receivables and provide community management team support in financial reviews and audits. What you'll be doing Purchase orders (PO): Review status such as order dates and receive dates. Invoices: Collect, review, and process for payment. Ensure invoice details match purchase order details. Post invoice batch(s) in Entrata on an ongoing basis. Communicate with vendors and internal team members on PO/Invoice details and ensure accuracy and compliance with company policy. Manage AP using Entrata accounting software and other programs as applicable Processing, to include reconciliation, of AP for vendors and other entities Auditing purchase orders, prices, terms of payment, and additional charges (change orders, fees, deductions) Establishing and maintain current vendor relationships and using proper policy and procedures to add new vendors Post and review rental payments daily. Review, audit, and post monthly scheduling billing. Progressively monitor current resident delinquency at the community and carry out any necessary steps for delinquent accounts to include: Collection calls to residents/guarantors Email communication to residents/guarantors Door to door walks as necessary Processing evictions Attempt to collect or set-up payment plans for all past due residents within 30 days of their move-out. Process any necessary account write-offs according to the policy. Process move-in reviews via Entrata. Confirming all scheduled charges on the lease document match those in the system, reviewing for signatures, and ensuring all necessary pre-move-in steps have been completed. Assist with walking of units as necessary to ensure they are move-in ready. Process FMO’s (financial move-outs). Review all charges on account to ensure that everything has been properly billed, review move-out inspection forms and add any necessary charges to residents accounts due at move-out for damages beyond normal wear and tear. Maintain and update move-out damage/charge sheets. Assist with walking of units as necessary to assist with move-out inspections. Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, follows established procedures for collecting on delinquencies, and enforces the lease to maximize revenue. Assists with the preparation of timely reporting and ongoing communication about the community’s performance; responds quickly and with urgency to address concerns, questions, and requests. Assists with the development of the annual budget for assigned properties; oversees the attainment of budgeted goals by analyzing and monitoring financial and operational results. Who we're looking for High School diploma or GED Associate’s/Bachelor’s Degree preferred Minimum of 1 year experience in an administrative, customer service, or accounts receivable/payable role Preference will be given to candidates with accounts receivable/payable experience. Customer relations Strong communication skills Microsoft Office; Excel proficient Entrata, property management software is a plus. Must have an active and valid driver’s license Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets. #LI-BBcommunities

Created: 2025-10-05