Transport Dispatcher - Critical Care Transport

DescriptionBecome part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.UNC REX Critical Care Transport operates a fleet of 10 ambulances delivering high-quality Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care Transport (CCT) across eastern North Carolina.* BLS transports are staffed by two EMTs.* ALS transports are managed by an EMT paired with either a Paramedic or a Registered Nurse.* Critical Care transports are led by a three-person crew: an EMT, a Paramedic, and a Critical Care Nurse.We provide a full spectrum of interfacility transports-from stable patients moving to rehabilitation centers to critically ill individuals requiring complex medical care, including ventilator management, intra-aortic balloon pumps, and left ventricular assist devices (LVADs). On average, our team completes over 600 patient transports each month.Operating 24/7, UNC REX Critical Care Transport works in close coordination with specialists across multiple disciplines, including neurology, pulmonology, emergency medicine, hospital medicine, intensive care, and cardiology. Our services ensure seamless continuity of care between referring hospitals and facilities such as UNC REX Hospital, UNC Medical Center, and other regional partners.Our Specialty Care Transport (SCT) teams are specially trained to care for patients with a wide range of critical conditions, including:* Cardiac arrest* STEMI* Stroke (CVA)* Respiratory failure* Sepsis* Trauma* High-risk obstetrics* Pediatric emergenciesCCT crews are strategically based out of Raleigh and Smithfield, with additional service coverage extending into the Holly Springs area. Our commitment to excellence in patient transport ensures that critically ill patients receive expert care every mile of the journey.Summary:Responsible for facilitating and monitoring patient transports via ambulance or wheelchair by communicating information to all parties involved.Responsibilities:1. Maintains an environment of safety for patients, self and others.2. Follows the NC Office of Emergency Medical Services rules and regulation in regard to scheduling the appropriate type of medical transport and level of care to each transport.3. Monitor Ambulance/Wheelchair Request and promptly respond to new requests as they are submitted.4. Answer phone and appropriately respond to requests for transport both within the Rex Healthcare system, and from external sources.5. Arrange for transport with either Rex Critical Care Transport or other licensed medical transport provider as appropriate for the patient's needs.6. Facilitate communication between members of the team performing patient transport and whomever the team members request communication with.7. Maintain records that indicate all request, date, destination, pickup point, time request is received and time it is confirmed, type of request, who performed the transport. If Rex is unable to provide the transport, document the reason.8. Confirm transport details with requesting party when transportation is arranged/finalized.Other InformationOther information:Education Requirements:● High School Diploma or (GED) required. Associates Degree in related field preferred.Licensure/Certification Requirements:● NCDLProfessional Experience Requirements:● Three to five years of experience consistent with the provision of pre-hospital emergency medical care and safe patient transport.Knowledge/Skills/and Abilities Requirements:● Language Skills: Ability to read, analyze, and interpret general business documents, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Job DetailsLegal Employer: NCHEALTHEntity: UNC REX HealthcareOrganization Unit: Rex Critical Care TransportWork Type: Per DiemStandard Hours Per Week: 4.00Salary Range: $18.66 - $26.51 per hour (Hiring Range)Pay offers are determined by experience and internal equityWork Assignment Type: OnsiteWork Schedule: VariableLocation of Job: US:NC:RaleighExempt From Overtime: Exempt: NoThis position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Created: 2025-10-05