Restoration Branch Manager Summit Location

As the Restoration Branch Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.Reports To: General ManagerWhat does a Mitigation Manager with SERVPRO do?Lead a team of hardworking individuals serving others within your communityPlease make a difference for others that have had a disaster strike their property.Take pride when your team completes mitigation projects on budget with an exceptional customer experience.Be empathetic and show a sense of urgency while communicating through modern technology.Key ResponsibilitiesSupervise, monitor, and communicate with management staff to stay updated on jobs, documentation, validation, and customer issues.IICRC certifications—WRT, FSRT, ASD, Master designation a plusEffective written and oral communication3+ years of management experience in the Fire and Water Restoration industryIntermediate computer skillsExcellent leadership- communication skillsKnowledgeable at estimating, job costing, and quality controlWorking knowledge of Google WorkplaceExperience working with property ownersBusiness DevelopmentProduction expense controlsEnsure clear two-way communication with the owner, team members, property owners, and clientsEnsure an accurate scope of work for projects.Negotiate customer and client approval of project scope and estimateSchedule, coordinate, and oversee crews and resources to provide service on active projects, including subcontractorsReview job site documentation to support the services provided and ensure proper client requirements and billing processMaintain written communication with customers, teammates, vendors, and insurance representativesManage production expenses, including equipment, vehicles, and other material assetsAdditional Responsibilities:Manage the customer, and client experience and overall customer satisfaction tracked with online reviewsProvide priority response to potential customersParticipate in recruiting, hiring, and training restoration teammatesPosition RequirementsValid driver’s licenseHigh school diploma/GED; Associate degree or Bachelor’s degree preferredAt least three years of management and supervisory experienceAt least three years of industry experienceIICRC certificationSkills/Physical Demands/CompetenciesAbility to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistanceAbility to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)Ability to repetitively push/pull/lift/carry objectsAbility to work with/around cleaning agentsAbility to complete a background check subject to applicable lawTeam Compensation and Benefits:Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunitiesMonthly cross-training opportunities to advance your careerPaid trainingGreat culture and team dynamicBonus opportunities based on performanceHealth BenefitsEach SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. #J-18808-Ljbffr

Created: 2025-10-05