Desktop Support

About the RoleWe're seeking a dedicated and service-oriented IT Support Specialist to join our growing team. This full-time, onsite position is ideal for a tech-savvy professional with strong troubleshooting skills, a customer-first mindset, and experience supporting macOS, iOS, and Windows 11 environments. If you thrive in a dynamic setting and enjoy solving problems hands-on, we'd love to meet you.Key Responsibilities• Deliver in-person and remote technical support for macOS, iOS, and Windows 11 systems.• Set up, configure, and maintain desktops, laptops, and mobile devices.• Manage Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.• Troubleshoot and resolve issues related to operating systems, software, printers, and other peripherals.• Accurately document incidents, troubleshooting processes, and resolutions.• Support onboarding and offboarding processes: account setup, device preparation, and user orientation.2 / 2o macOS (Ventura, Sonoma), including Apple M-series hardwareo iOS configuration and support, including Apple ID/iCloud setupo Windows 11, with expertise in imaging and end-user environment management• Strong working knowledge of:o Microsoft 365 (especially Exchange Online and Teams)o Azure Active Directory / Entra IDo Networking fundamentals (e.g., DHCP, DNS, LAN/WAN)o Conference room AV and office printer management• Familiarity with endpoint security best practices, including:o FileVault, BitLockero Antivirus solutionso Multi-factor authentication (MFA) configurationPay rate: 25-37hrWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Skills & ExperienceRequired Qualifications• 3+ years of IT support experience in mixed Apple and Windows environments.• Technical proficiency with: Nice to Have Skills & ExperiencePreferred Qualifications• Relevant certifications such as CompTIA A+, Microsoft MD-102, or Apple ACSP.• Experience with IT service management (ITSM) platforms like Freshservice or ServiceNow. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-10-05