Director of Product, Dining

OverviewMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 190+ team members worldwide, and hub locations in Cambridge, ON, Canada; Dallas, TX, USA; and Ho Chi Minh City, Vietnam. Our end-to-end foodservice technology solutions help professionals across healthcare and aging services streamline operations, save time, reduce food waste, and meet regulatory requirements, enabling teams to focus on improving the quality of patient and resident care.We’re looking for our next strategic Director of Product, Dining to join our Product team. Reporting to the Vice President, Product, you’ll drive innovation and growth across the Dining product suite, including POS, Portal, Ordering, and Self-Serve Kiosk experiences.A day in the life as a Director of Product, Dining: Own Strategic Product Growth and Innovation - Own the Product Strategy for Dining aspects of MealSuite. Identify and evaluate market opportunities for Culinary product expansion and prioritize team efforts to drive measurable impact such as increased product adoption, expanded market reach, upsell opportunities, etc. Then create an actionable plan to address the above. Monitor Qualitative & Quantitative performance - Seek out data to assess performance of your products & features in the market. This may include evaluating why upsells have surged in specific markets, the product requirements to compete in a new market, or investigating whether a new product feature is being fully adopted by users. Domain Ownership & Feature Leadership - Lead discovery and innovation within the Dining domain. Deeply understand user needs, operational workflows, and market dynamics to shape product direction. Define, deliver, and iterate on features that drive impact across the Dining portfolio. Track Competitive & Partner Ecosystem - Be the domain expert on the competitive landscape and partner ecosystem. Understand tools and platforms customers use beyond MealSuite, and how partner goals align with our product vision. Forge Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Work with delivery teams for milestone estimations. Foster collaboration and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. Drive strategic decision-making - Create business cases, prioritize initiatives using value vs. effort frameworks, and guide long-term product vision. Manage team operations - Oversee collaboration with the dev team, escalate risks and blockers, and ensure seamless execution. Become a domain expert - Understand resident and staff needs in senior living, with experience designing for high-volume consumer products (1M+ users) and accessibility challenges like mobility, vision, memory, and motor skills. Create intuitive experiences across mobile, tablet, kiosks, and handhelds (e.g., M50), adapting interaction design to each platform. Drive outcomes through product and meal upsell, reduced ordering effort/time, improved accuracy, and strong adoption. Mentor and grow your team - Provide leadership and development opportunities for Product Managers, UX Designers, and Product Owners. If the below describe your knowledge, experience and character, this role could be for you: Familiarity with the daily routines and needs of both residents/patients and dining services staff. Deep knowledge of interaction design and hardware/software integration (mobile, tablets, kiosks, printers, RFID, etc.). Experience leading cross-functional product teams including Product Managers, UX Designers, and Product Owners. Understanding of SaaS business strategy, including pricing, go-to-market, and value analysis. Experience in product road-mapping and prioritization frameworks. Experience working in dining staff roles in senior living or acute care (1+ years). Experience leading product teams directly (3+ years). Experience making strategic product decisions (2+ years). Experience in external-facing roles with customers and partners (2+ years). Ability to build strategic relationships with senior stakeholders and partners. Bachelor’s degree in business, hospitality, or a technical field. Passion for growth, user impact, and building amazing products. Willingness to travel occasionally and a valid passport with no travel restrictions that limit cross-border work (Canada/USA and Vietnam if required). Thrive in an agile environment that values collaboration and clear communication. Enjoy being directly involved in projects and initiatives with opportunities to learn and grow in leadership. We know imposter syndrome can be REAL when applying for a new role, but please don’t let the confidence gap prevent you from applying. Your future self will thank you! More to love about working at MealSuite We are passionate people who care about others and deliver smiles and satisfaction through an all-in-one foodservice management technology. Learn more about what we do here. Progressive culture that values teamwork and innovation, with voices heard and tasks entrusted to team members. Growing sustainably—startup agility with the stability of an established company in a growing industry. We take care of our employees with benefits and programs designed to support wellbeing. Unlimited paid time off. Health benefits including medical, dental, and vision; life & disability insurance; paid maternity and parental leave; and an on-site gym. Hybrid flexibility and support for work-life balance. Inclusive workplace with leadership diversity. Equity program and 401(k) plan (US). Opportunities for career development and advancement. Purposeful work with a positive community impact. This role will require you to work in our office located in Cambridge, CA or Dallas, US up to 2 days a week. More than an hour away from the office location? Apply anyway, and we can discuss options. What’s next: Apply today with your resume and answers to our application questions. We typically start reviewing candidates within two weeks of posting and will reach out if we’d like to learn more. If there’s a delay, please don’t think we’ve forgotten about you. We may be thoroughly reviewing candidates before deciding who to interview. For accommodations, contact . #J-18808-Ljbffr

Created: 2025-10-06