Manager, Experiences & Devices - ITSPR

Manager, Experiences & Devices - ITSPRWorking at the World Bank Group provides a unique opportunity to help client countries solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending poverty on a livable planet.With 189 member countries and more than 120 offices worldwide, the World Bank Group works with public and private partners, invests in groundbreaking projects and uses data, research, and technology to develop solutions to pressing global, regional and local challenges.Business Unit Overview — ITSThe mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology as a force multiplier to accelerate, deepen, and sustain development impact. Their vision is to harness information and technology for a world free of poverty on a livable planet.Business Unit Overview — ITSPR (Experiences & Devices)ITSPR owns the end-to-end experience with devices, PCs and mobility, meeting rooms and special venues, printing, digital signage, and simultaneous interpretation. Scope includes mobility services, including global mobile plans management and optimization.Position OverviewProvide leadership and strategic direction for device and room experiences. Own standards, lifecycle guardrails, and service design across PCs/mobility, meeting rooms/AV, special venues, printing, signage, and interpretation.Duties & ResponsibilitiesLead within inclusion and executive presence.Recruit, develop, and manage performance of a multicultural, geographically distributed team; foster psychological safety, inclusion, and continuous improvement; distinguish performance.Own device and room standards, related personas and journey maps, exception governance, and lifecycle guardrails; maintain accessibility and safety baselines.Deliver faster day-one value and durable satisfaction through PC Program Optimization.Run programs that raise reliability and simplify use through AV/VC Program Delivery.Govern the ecosystem that powers the experience through Operations, Mobility & Vendors.Work across ITS and corporate partners to implement change at scale through Partnerships.Selection CriteriaIn addition to having a strong work ethic and unquestionable integrity, the selected leader will have the presence to establish immediate credibility with managers, peers, and a complex group of stakeholders. They will possess outstanding intellect, leadership and analytical abilities as well as excellent interpersonal, communication and presentation skills.Qualifications include:Master’s degree and post-graduate coursework with at least 12 years of experience in a global IT organization, or equivalent combination of education and experience.At least 10 years of people leadership experience in a large, global organization.Experience with Enterprise-scale end-user computing & mobility, AV/VC architecture & operations for rooms and special venues; event technologies (streaming, interpretation).SAFe and Agile experience. SAFe certification required.WBG Culture Attributes:Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply. #J-18808-Ljbffr

Created: 2025-10-06