General Manager

Chestnut Run Innovation & Science Park (CRISP) is a 163-acre innovation campus located in the Greenville area of Wilmington, Delaware. The campus contains approximately 780,000 square feet of laboratory, research, and advanced manufacturing space and serves as a hub for scientific discovery, technology, and business growth. CRISP is located just four miles west of Central Wilmington and ¼ mile south of Barley Mill Plaza, a mixed-use development featuring new residential units, commercial space, and the area’s first Wegmans supermarket.OverviewThe General Manager is responsible for delivering exceptional service to tenants and stakeholders by maintaining best-in-class facilities, ensuring operational excellence, and maximizing the long-term value of the CRISP campus. This includes leadership over property management, financial performance, tenant relations, and integration with leasing and development teams. The General Manager acts as the face of CRISP operations—building strong partnerships with tenants, vendors, city agencies, and internal departments to foster a high-quality, safe, and innovative business environment.ResponsibilitiesManage the tenant move-in process, renewals, and expansions.Maintain proactive relationships with tenants through regular site visits, communication, and problem resolution.Ensure tenant service requests are addressed, with a focus on 100% satisfaction.Act as a trusted resource, consistently exceeding customer service expectations.Campus Operations MaintenanceOversee all building systems, equipment, and grounds across CRISP.Direct emergency preparedness, safety training, and preventive maintenance programs.Own the overall appearance and presentation of the campus at all times.Coordinate and supervise construction and tenant fit-out projects, ensuring minimal disruption to ongoing operations.Develop, manage, and monitor annual operating and capital budgets.Prepare monthly and quarterly variance reports and ensure compliance with management, joint venture, and lender requirements.Review contracts, invoices, and expense reports; oversee accounts receivable collections.Identify and implement strategies to increase income, reduce expenditures, and enhance long-term value.Leadership & Team ManagementHire, train, and supervise the property management team, including but not limited to the Director of Facility Management, Property Manager, Property Administrator, and Tenant Service Technicians.Conduct annual performance evaluations, set measurable goals, and foster a collaborative, high-performing team culture.Model CRISP’s values of service, accountability, and innovation.Strategic & Cross-Functional CollaborationPartner with Leasing, Development, and Marketing teams to support tenant retention, campus growth, and special events.Provide operational input during development and capital planning to ensure efficient outcomes.Represent CRISP in coordination with external stakeholders, including city agencies, contractors, and community groups.Lead or participate in special projects (e.g., tax appeals, purchasing initiatives, VIP tours, and groundbreakings).QualificationsExperience: 8–10 years of commercial property, research park, or campus management experience.Licensing: Delaware Real Estate Sales License preferred. Valid driver’s license and reliable transportation required. #J-18808-Ljbffr

Created: 2025-10-06