MB Travel Plaza General Manager

Job Summary:The General Manager is responsible for the leadership, management vision, and overall success of the Moapa Paiute Travel Plaza (MPTP). The General Manager is responsible to ensure the facility has the proper controls, reporting, and people in place to effectively and efficiently grow the business to ensure profitability and a positive customer experience.ResponsibilitiesOversees the day-to-day activities of the Moapa Paiute Travel Plaza.Manages all departments, Managers, Supervisors and is responsible for all personnel issues—inluding selection, termination, performance appraisal and professional development of subordinates, and staff at the Moapa Paiute Travel Plaza.Delivers exceptional customer service at all times.Ensures a clean and safe work environment for employees and customers.Ensures the timely and accurate delivery of invoices, check requests, weekly, and monthly reports.Directs and coordinates all business activities, including pricing, sales, and distribution of products.Ensures the Moapa Paiute Travel Plaza’s profitability, performance, and achievement of sales goals.Reviews financial statements, sales and activity reports and other performance data to measure productivity and goal achievement.Identifies areas of business needing cost reduction and program improvement.Implements improvements and cost containment to assure profitability and success of the operation.Directs and coordinates financial and budget activities to fund operations, maximize and increase efficiency while minimizing operating expenses.Oversees the locating, selecting, and procurement of merchandise.Negotiates pricing and purchases of merchandise.Ensures all programs and procedures are followed to ensure the safety of the staff and customers.Plans and directs media marketing and sales initiatives.Manages staff, oversees work schedules, and assigns specific duties as needed.Determines staffing requirements, hires and trains new employees, and oversees onboarding/new hire processes.Motivates and leads a high-performance team; attracts, recruits and retains required members capable of meeting or exceeding performance expectations.Coaches, develops, evaluates and trains staff to ensure performance measures and location standards are met or exceeded.Provides mentoring as a cornerstone to management career development.Promotes a success-oriented, accountable culture.Monitors staff performance and provides feedback for improved performance; implements employee corrective actions as needed.Assesses and monitors business performance to determine positive or negative trends and makes recommendations to Executive Management.Responsible for store inventory, point-of-sale accurate recordkeeping, and sound money management practices.Ensures accurate inventories are conducted on a regular, scheduled basis.Develops and maintains productive business relations with vendors, suppliers, and all business partners.Oversees compliance with OSHA requirements and all federal, state, tribal and local laws.Ensures compliance with all company policies and procedures.Other duties as assigned.RequirementsAssociate or bachelor’s degree in business, Management, Economics, Finance, Marketing OR 5 to 10 years of related work experience.Five years supervisory experience at a minimum level of Assistant Manager or equivalent in retail store sales or truck stop operations and/or management of a business with sales volume of more than $15 million per year.Experience with safety, ordering, stocking, and sales of consumer fireworks.Knowledge of business management, customer service, economics, accounting, budgeting, cost of goods, inventory, sales, marketing, point-of-sales, charge sales, and monthly business reporting.Proficient oral and written communication.Must possess computer skills with experience in business software such as Excel, Word.Must be able to establish and maintain effective working relationships with subordinates, peers, and management.Ability to frequently bend, stoop and reach in order to stock and service customers.Must be able to use arms above head/shoulders.Ability to stand/walk for up to eight hours a day.Ability to lift and carry merchandise up to approximately 50 lbs.Able to work in a fast-paced environment.Must possess a valid Driver License and be insurable through the tribe.Must pass pre-employment alcohol/drug screening and background investigation.Must be willing to work a flexible schedule including evenings, weekends, and holidays.PreferencesMBA, college degree and/or equivalentPrevious management experience in a gas station/truck stopPrevious experience coordinating and supporting special projects #J-18808-Ljbffr

Created: 2025-10-06