Principal Outbound Product Manager, Enterprise & ...

Principal Outbound Product Manager, Enterprise & PlatformAtlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.Reporting to the Head of Outbound Product Management overseeing Atlassian’s Cloud Platform Transformation efforts, the Principal Product Manager, Outbound Product Management role will work closely with both our GTM and R&D teams to improve the "Fit" and "Adoption" of our products for our most strategic customers. You will collect and codify feedback from the field to bring back to product, and use that knowledge to shape both our Product roadmaps and our GTM strategy across Sales, Marketing, and Customer Success."Fit": Work with PMs to distill the broad set of feedback we hear from customers into a product strategy that delivers on the right feedback, using the right solutions, with the right priority"Adoption": Communicate that product strategy back to customers and the market in the most effective way for the right audience, to ensure customers can adopt our solutions at scaleYou will engage as a Subject Matter Expert (SME) with strategic customers during high-stakes pre-sales conversations, serving as product partner in escalations, and driving strategic post-sales conversations to ensure that our customers can adopt our products at scale. You are also responsible for prioritizing customer needs with product and solution teams, and building scaled customer learning loops to capture feedback.You will also drive the Product perspective and influence on Marketing strategy, serving as a conduit between Product and Marketing teams to ensure that we are positioning and messaging the value of Atlassian Cloud Platform as effectively as possible.Primary Responsibilities:Be a strategic partner for our largest customersEngage with CIO/Sr Director buyer personas throughout the sales cycle to instill customer confidence in our productsPartner with Sales and Customer Success teams for adoption remediation and growth conversations with strategic customers where product intervention would be beneficialWork cross-functionally with Product, Marketing, and Engineering to ensure that we deliver solutions for these customers, regardless of where the solution exists in our org or productInfluence the marketLead partnership between Product and Marketing to shape our product narrative and shape Product Marketing roadmapsWork with analysts and market leaders to shape the perception of our productParticipate in market events to drive awareness of our product as a market leaderInfluence AtlassianDefine, prioritize, and deliver significant portions of our customer roadmap, optimizing for largest customersRepresent Voice of the Customer back to product teamsDevelop scaled customer feedback loops across Atlassian product teamsWho you are:Part Marketer: Tell stories about our product vision and value in a way that resonates with the marketPart Sales: Tailor those stories to the needs of a specific customer and handle questions/objections to close dealsPart Product Manager: Design solutions for the biggest issues seen in the field, and collaborate with product teams to solvePart Customer Success: Help tailor those solutions to the needs of individual customers to drive adoption and deliver on the promises we made during the Sales processAnd above all, a communicator:Understand how a customer problem translates to a product vision (and vice versa)Execute that two-way communication at different levels of seniority, both internally (from an AE to a Product VP) and externally (from an Engineer to a CIO)General Qualifications:5+ years experience in B2B SaaS space, with a focus on Enterprise and/or on-premise to cloud migrations5+ years experience in product management, with hands-on experience driving adoption of features or products (in addition to shipping them)Background in customer-facing situations, able to land deals, de-escalate and help improve processes where neededSystems thinking and creative problem solving approach that considers alternative solutions to shipping a new featureExperience building systems to capture and prioritize customer feedback at scaleTrack record of influencing product strategy without direct authorityExecutive Presence and customer-facing confidence; ability to both write and speak to influence C-level customers and partnersHave experience in Atlassian’s primary markets - Collaboration & Work Management. Familiar with competitive landscape and trends in the industryCan align many teams to achieve OKRs - Extensive experience driving end to end cross-functional initiatives across Engineering, Design, Data Science, Marketing, Sales and StrategyEmpathy-driven Product leader who can coach PMs on how to engage with customers effectivelyComfortable traveling domestically & internationally for meetings based on business needAdditional preferred qualifications:Experience working within US Public Sector and experience landing key industry compliance accreditations (FedRAMP, IL5, Top Secret/Classifed, etc).CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $193,500 - $252,625Zone B: $174,600 - $227,950Zone C: $161,100 - $210,325This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit /payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit /perksandbenefits .About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.Don’t see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career. #J-18808-Ljbffr

Created: 2025-10-06