Collision Center General Manager

OverviewChampions Do MoreAs one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.ResponsibilitiesMeet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIsLabor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paintTeammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as neededMonitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safetyComplete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leaveManage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirementsWrite DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimatesTeam acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunitiesQualificationsKnowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriersAptitude in decision-making and problem solvingAbility to lead and work collaboratively with others to meet shared objectivesDemonstrated ability to meet deadlines and achieve successful resultsProficient knowledge and use of estimating software, CCC ONE Total Repair SoftwareProficient with Computers and other technologyValid driver’s license requiredBenefitsThe Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:Medical InsuranceDental InsuranceVision InsuranceGroup Life InsuranceDisability Insurance401k Retirement Plan with matchReferral Bonus (“Cash From Crash”)5 Paid HolidaysWe are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and addition to the compensation range listed, this role may also be eligible for performance-based bonuses.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Location: 203 NE Kearney Ave, 97701. Remote: No. Position Type: Regular Full-Time. Category: Operations Management. ID: 2025-15748. Prioritization: Tier 2 – Staffing Needs. #J-18808-Ljbffr

Created: 2025-10-06