General Manager - MadTree Parks & Rec

OverviewFounded in 2013, MadTree is an award-winning brewery rooted in Cincinnati and dedicated to doing good. MadTree is a B Corp certified company and a member of 1% for the Planet with a commitment to donate 1% of sales to local, sustainable nonprofits. We strive to create warm and welcoming experiences, exceed expectations, and plant a better community.We are MadTree. Rooted in Cincy. Planted in Purpose.MadTree is committed to building a diverse, equitable, and inclusive workforce. We offer a competitive compensation package plus benefits such as subsidized health insurance, mental health support, a retirement plan with a match, paid time off, and other perks.Location & PositionPOSITION: General Manager – Parks & RecLOCATION: Blue Ash, OHREPORTS TO: Hospitality Operations DirectorCOMPENSATION RANGE: $69,971.75 - $97,715.18VARIABLE COMPENSATION: Up to $15,000 annuallyPosition SummaryThe Parks & Rec General Manager owns full P&L responsibility for MadTree's location within Summit Park, managing a high-volume operation and leading a team of 100+ employees across FOH, BOH, and Private Events. You will drive financial performance while creating exceptional guest experiences that embody our purpose of connecting people to nature and each other.As a strategic leader and hands-on operator, this role translates company-wide initiatives into location-specific execution, builds talent pipelines, and fosters a collaborative culture. You will leverage data-driven insights to optimize operations, manage vendor relationships, and ensure regulatory compliance. You will model our Connect, Grow, and Give a F*ck behaviors as the visible face of MadTree within Summit Park, leading the integration of regular restaurant operations, private events, and seasonal programming while helping team members understand how daily contributions support MadTree’s vision of building a sustainable, purpose-driven company that connects people to nature and to each other.Key CompetenciesQualified candidates will demonstrate strong proficiency in the following areas:Data-Driven Leadership: Leveraging operational metrics, financial data, and performance analytics to inform strategic decisions and drive continuous improvementP&L Management: Managing full profit and loss responsibility, including revenue generation, cost control, and financial performance optimizationOperational Excellence: Coordinating cross-functional operations, managing daily workflows, providing clear direction, and ensuring seamless execution across FOH, BOH, and Private EventsDevelops Talent: Developing people to meet career and organizational goals, with focus on identifying and cultivating future management talentStrategic Execution: Implementing company-wide initiatives while adapting them to location-specific needs and aligning with broader objectivesDrives Engagement: Creating a culture where people are motivated to excel through recognition, development opportunities, and clear connection of contributions to success; collaborating with People Strategy to measure satisfaction and retentionEnsures Accountability: Holding self and others accountable to meet commitmentsServant Leadership: Leading with a people-centric approach to inspire and motivate teams and drive collaboration across all areasManages Conflict: Handling conflict effectively by staying objective and ensuring resolution aligns with policy and legal requirementsEssential Duties and ResponsibilitiesLeadership & Brand ManagementServe as the primary brand ambassador and cultural leader, modeling MadTree's vision, purpose, and Connect, Grow, Give behaviors in all interactions and ensuring all team members embody brand standards.Financial Performance & Operations ManagementAchieve guest count, revenue, and profitability targets through effective P&L management including budget development, forecasting, expense controls, and financial reporting.Implement outreach strategies and programming to increase visibility, drive guest count, and support revenue growth.Guest Experience & Service ExcellenceDrive guest satisfaction by monitoring service standards, delivering hospitality excellence, and implementing improvements based on feedback and best practices.Work as floor manager during shifts to oversee service sequence, interact with guests, monitor procedures, and maintain guest flow.Team Development & Talent ManagementCreate an engaging environment with coaching and development for managers, supervisors, and frontline staff.Participate in interviews, onboarding, and orientation; build talent pipelines and succession planning.Conduct performance reviews and provide coaching.Cross-Functional Operations & CommunicationOversee FOH and BOH management to ensure cohesive guest experiences and resolve operational issues.Collaborate on menu development, cost analysis, staffing, and event timelines; translate company goals into location-specific plans.Coordinate seasonal menus and event calendars to maintain quality and flow.Technology & Facility ManagementOversee POS systems, scheduling platforms, and operational technology for efficient workflows and accurate reporting.Oversee facility repairs and maintenance in a timely manner.Marketing & Community EngagementExecute local marketing initiatives to drive brand awareness and engagement within Summit Park and surrounding community.Foster relationships with Summit Park management to facilitate smooth operations and enhanced guest experiences.Share ideas from guests, staff, and assessment to inform future marketing pliance & Risk ManagementEnsure compliance with alcohol service laws, food safety standards, labor regulations, health department requirements, wage and hour laws, safety protocols, and emergency procedures with proper documentation.Resolve employee and guest conflicts through service recovery and implement changes as directed by munity Impact & ValuesModel MadTree's commitment to community impact by connecting daily operations to the company's purpose of connecting people to nature and each other, helping teams understand contribution to building a better community.Lead involvement in MadTree Impact initiatives with at least 16 hours of annual paid volunteer work and facilitate team engagement in sustainability efforts.Qualification RequirementsTo perform this job successfully, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must be at least 21 years of age.5+ years of professional hospitality management experienceExperience opening new locations, leading cross-functional teams of 75+ people, and managing sale volumes of $7M+ annually is strongly preferred.Proficiency with restaurant management platforms including R365, Toast, Google Suite, etc.Important Skills and AbilitiesAbility to work nights and weekends; typically 50-55 hours per week.Positive, service-oriented mindset and strong desire to help guests and staff.Effective communication with management and support staff across departments and shifts.Strong time management and organizational skills; able to work under pressure.Ability to work independently, multitask, and maintain productivity.Strong financial acumen and proficiency with Excel/Google Sheets.Proficiency with restaurant management platforms including R365, Toast, Google Suite.Physical RequirementsFrequent ability to sit, stand, walk, stoop, kneel, crouch, crawl, climb, talk, hear, and smell.Occasionally lift/move up to 50 pounds; frequent reaching with hands and arms.Vision requirements include close, distance, and the ability to adjust focus.Work EnvironmentWork occurs in a bar, restaurant, and brewery environment.Occasional exposure to hazardous materials and wet floors/pensation: USD 70,000 - 97,700 per year for Parks & Rec #J-18808-Ljbffr

Created: 2025-10-06