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General Manager - WoodSpring Suites

WoodSpring Suites Cleveland - Cleveland, TN

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Job Description

OverviewThe duties and responsibilities of the General Manager is including but not limited to supervision of the property staff and all other aspects of day to day operations of the property.QualificationsThis document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties and is not intended to be all-inclusive. The following requirements may change depending on the individual property and may change over time.ResponsibilitiesPeople Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.Guest Excellence: Provide great guest experience and ensure your Team Members follow your example. Staffing, Leadership and Supervision: Supervision of property staff (may include recruitment, training, scheduling, supervision, motivation, and retention) and Team Member Relations: Maintaining positive Team Member relations at the property, respond promptly to Team Member concerns and complaints, ensure all assessment and development reviews are completed in a timely manner, and set the example for Team Member interaction with each other, partner with Regional Human Resources Manager as appropriate.Product Excellence: Managing the standards and procedures of the Brand through effective planning, organization, training, and decision-making in compliance with all applicable local, state and federal laws. Specific duties include regular quality inspections to ensure compliance with quality standards and preventative maintenance goals, ensuring property grounds are maintained in compliance with standards, maintaining Motel 6 Standard Operating Procedures (SOPs) and audit standards, ordering and issuing supplies and equipment as needed, ensuring compliance with all applicable local, state, and federal laws, accessing, utilizing and analyzing reports provided in Service Channel, creating and maintaining a positive brand image in the community, and Financial Accountability: achieving targeted financial objectives for the property, managing the profit and loss statement at the property level, monitoring occupancy and competition for pricing opportunities, ensuring timely and accurate payroll and bookkeeping, maintaining property records, and making daily bank deposits.Support: Manage and drive sales opportunities to increase revenue, safeguard all assets, implement and manage the motel’s Safety and Security program. All Team Members are expected to always act in a safe manner and report any unsafe conditions to your supervisor immediately.Other duties: as needed or assigned by the upper management team.Physical and movement requirements: Constant Activity (2/3rds or more of work time) including physical capability of overseeing all areas of the property and to ensure Team Members’ proper performance of duties; lift up to 10 pounds; simple grasping. Frequent Activity (1/3 to 2/3 of work time) including sitting to complete reports, scheduling, preparing bank deposits, reading emails, making phone calls; moving about the property to complete audits, identify hazards, pick up garbage, communicate with guests; standing or sitting as needed; walking at a moderate pace; lifting 11–20 pounds; reaching typically below shoulder. Occasional Activity (up to 1/3 of work time) including twisting, bending, kneeling, crouching, reaching or stooping; climbing stairs; balance; pushing, pulling, or lifting up to 50 pounds (rare); overhead reaching; driving a vehicle to make daily deposits and conduct sales calls.Additional Critical Functions: Use of senses (communication, smell, near and far acuity, depth perception, color vision, field of vision); cognitive factors (reading and writing comprehension, basic math/calculations, complex problem solving, computer work, email, data entry, accessing company systems); environmental factors (driving, working around equipment, walking on uneven ground, exposure to weather and extreme temperatures, exposure to heights).Valid Driver's License REQUIRED #J-18808-Ljbffr

Created: 2025-10-06

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